- Report: #1235893
Complaint Review: Design Crowd - Internet
Reported By:
Business Owner -
West Linn, Oregon, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Design Crowd
Internet, USA
Phone:
1800 377 6955
Web:
www.designcrowd.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Design Crowd Buyer Beware, Bait and Switch, they offer refund but have a button you are asked to press to vote on best art and this waives the warranty Internet
DesignCrowd offers a promotion to new customers to try the service and if the customer does not like the art for thier company logo, the money is given back. However, in the process they make you vote on the best art, even if you dont like any of it. Well, inadvertently, once you vote you waive your ability to get a refund. To add insult in injury because no business owner is going to go with bad art for their logo, the artisit is in India and does not understand English so you cannot even communicate corrections. This is the case even if you dont want to keep the art in the first place.
This is a bait and switch and a manuever for Design Crowd to quickly soak the consumer for $195 and the consumer walk away with nothing. When you ask for a refund they enforce upon you that you must use the art, which is terrible. The art was disproportioned, poor designed details and the artist does not speak english. DesignCrowd's idea of resolution is for one of ther customer service reps to be the middle man in communication with the artist. Not only is the highly ineffective and costly in time, the art is bad to begin with and so I would not want to take this measure to begin with.
