- Report: #136799
Complaint Review: Designer Palace - Internet
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Author Confirmed
Why?
Designer Palace
[email protected] Internet, U.S.A.
Phone:
917-399-1106
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
I attempted to buy from Designer Palace. I used Paypal and got insurance from Paypal.
After waiting 5 weeks, I contacted Designer Palace and they responded that I should use my tracking number. The tracking number informed me that the item was in Customs, 3 weeks later, it was still in Customs. When I emailed Designer Palace again, they informed me that, should I be contacted by Customs, I should tell them that I was only getting samples - they wanted me to lie.
I then contacted Paypal and they said there was nothing they could do because the insurance was only good for 1 month. It is now more than 2 months. I believe Designer Palace has somehow obtained a tracking number from USPS that reports that the item is in Customs, I don't believe that there is anything in Customs.
I am going to contact US Customs and USPS and let them know that they are being used fraudulently. I know that both will take this VERY seriously.
Designer Palace is fraudulent and a rip-off. DO NOT do business with these people.
Barb
Lake Oswego, Oregon
U.S.A.
After waiting 5 weeks, I contacted Designer Palace and they responded that I should use my tracking number. The tracking number informed me that the item was in Customs, 3 weeks later, it was still in Customs. When I emailed Designer Palace again, they informed me that, should I be contacted by Customs, I should tell them that I was only getting samples - they wanted me to lie.
I then contacted Paypal and they said there was nothing they could do because the insurance was only good for 1 month. It is now more than 2 months. I believe Designer Palace has somehow obtained a tracking number from USPS that reports that the item is in Customs, I don't believe that there is anything in Customs.
I am going to contact US Customs and USPS and let them know that they are being used fraudulently. I know that both will take this VERY seriously.
Designer Palace is fraudulent and a rip-off. DO NOT do business with these people.
Barb
Lake Oswego, Oregon
U.S.A.
2 Updates & Rebuttals
John
White,Georgia,
U.S.A.
What kind of Idiot response is that? The company you claiom to represent doesn't give a rats ass about its customers.
#2Consumer Suggestion
Fri, April 29, 2005
So Darlene The company you claiom to represent doesn't give a rats a*s about its customers. If you are the best thing that they have for customer service they may as well shut down now. Your using all caps says you are mad and you are yelling at the person involved. All she wants is the items that she ordered. Your company must have been aware and blatantly proved that you don't care about the customer. I think that all persons that have dealt with this company should contact PayPal because they are the only ones that can take the money back. Barb- If you used a credit card to pay your paypal account check with your credit card company and show them a prontout of this so called customer service persons response. Maybve using that they will feel justified crediting your card whicnh may then force PayPal to go after them. In any case I hope you are not a lot of monet due to A@@ Hole# like Darlene who couildn't care less about people.
Darlene
New York,New York,
U.S.A.
RESPONSE TO COMPLAINTS
#3UPDATE Employee
Fri, April 29, 2005
US CUSTOMS HAS SEIZED YOUR ITEMS. FEEL FREE TO CONTACT THEM. THE WEBSITE CLEARLY STATES THAT WE ARE NOT RESPONSIBLE FOR ITEMS SEIZED IN CUSTOMS. YOU WERE GIVEN THE TRACKING NUMBER FOR YOUR ITEMS, AND IF YOU TRACKED THEM AND CONTACT CUSTOMS YOU WILL SEE WHERE THEY STOPPED. YOU TOOK A RISK IN BUYING AN ITEM FROM OVERSEAS AND THESE THINGS HAPPEN AT TIMES.
