- Report: #1318570
Complaint Review: Dex Knows - Nationwide
Reported By:
Dissatisfied Customer -
Fayetteville, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Dex Knows
Nationwide, USA
Phone:
844-396-4653
Web:
http://www.dexknows.com/?SRC=62002c&channelId=dksbc_92787941592_39347982_1335290022_kwd-18252800&gcl
Categories:
Business Rating:
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Dex Knows Expensive Advertising No Leads Then Renewal After I cancelled Nationwide
I had been advertising with the yellow pages for years and Dex Knows took over. I was promised an online advertising campaign that would deliver me business, and a small phonebook ad. The internet ad is what is called a display ad. When I was at a seminar I asked about this and why I wasn't getting any calls from it. I was uniformly told that a dispaly ad is not worth anything and that it does not reach consumers who are ready for legal services, which is my business. The display ads where placed on some entertainment websites which did not reach any of the category of legal consumers i need. I got no business from them.
I paid about $1200.00 per month for this useless advertising which this company should know was reaching noone. The Ad representative signed me for a year and asked me whenI wanted to start. I picked January. The campaign started in January and was to end January of 2016. January I called and the ad rep , who is now a new Rep,stated the ad would renew If It was not cancelled in writing. I cancelled in writing and continued to be billed. My Gold Rep told me that my Ad was renewed a day after I cancelled it in writing. The phone book ad and internet advertising was supposed to have ended. I continued to be billed thousands of dollars for the "Digital Campaign" I looked and sent information from my DEx portal that my campaign had ended.
Still they bill me. Then The local rep renewed me for both the Digital and phone book which is worthless and in addition is something that they didn't even make the pretense that I was getting. The phone book is dead. Noone uses it anyore and this company has no useful or effective advertising. They want to hook you into a contract and will keep renewing it because they cannot offer valure and cannot compete in the marketplace. The only way to make money they have is to badger customers and renew contracts that you don't want because their product is obsolete irrelevant and a leach on any business operation.I am going to complain to the North Carolina Attorney General. They are the worst!
