- Report: #1332161
Complaint Review: DGL GROUP - Edison New Jersey
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Author Confirmed
Why?
DGL GROUP
195 Raritan Center Parkway Edison, 08837 New Jersey, USA
Phone:
1888-997-3789
Web:
HOVERBOARDXP.COM
Categories:
Business Rating:
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DGL GROUP HOVERBOARDXP Poor c, terrible customer service, worst return policy Edison New Jersey
My daughter saved her money to purchase a hoverboard. After researching many online sellers I found HoverboardXP.com
Every thing looked good on the web site and I could find no bad reviews .
The price seemed fair for $250 with free shipping, so we ordered one on July 4th 2016. The hoverboard ROAM arrived in a few days and looked to be of good quality.
We carfully unpacked it and read the owners instruction booklet. After charging the ROAM hoverboard my son 1,7 and daughter 11, took turns riding it. all seemed good then after 10 minutes of riding it in the house it quit working. I looked though the owners instruction booklet and made sure it was fully charged, we then turned it off and back on still nothing. We turned it off and let it sit , still nothing. We then tried to calibrate it as per the instruction manual-- still nothing!
The next day I tried calling rhe customer service line and it only led me to a loop of recorded ads trying to sell me all kinds of things. I then looked up the web site and found a contact email site.
I then sent an email explaining the situation that the hoverboard ROAM stopped working after 10 minutes.
I continued to send an email a day trying to get a responce.
It took a week for the customer service department to answer, in the mean time I found a diffrent number for customer service and was finaly able to talk with a customer service rep. I was then given the runaround several times.
Now weeks had passed and finaly the customer srvice department sent me a RMA# but I had to pay for the retun shipping and provide them witha tracking number.The cost to ship the defective hoverboard ROAM was $50 and I sent the customer service the tracking number.
On September 8 2016 I sent an email to customer service asking for some report on the progress of my refund to which customer service responded that there was a delay with the replacments and refunds on thier end, but they were looking into it.
Now its October 7th 2016 and I emailed them again and they responded that I am on a list in the billing department to be issued a refund and I will be sent an email when the funds are deposited back to my credit card!
So here I am still waiting
2 Updates & Rebuttals
Had to contact a higher power
#2Author of original report
Thu, December 29, 2016
After posting this I decided to contact the Attorney Generals Office in New Jersey (where the company head quarters is located). They then put me intouch with the consumer affairs office in the city the company is located.
Within a couple of weeks I recieved a check for the original purchase price! I however had to eat the return shipping, but muy daughter has her money back.
I recommend you try the same, it is a long road and I hope you get the same results that I did.
AMYB4520
calhoun,Georgia,
USA
hover board xp rip off
#3Consumer Comment
Wed, December 28, 2016
so the same thing happened to me. I ordered a hover board for my daughter in July returned it within a few days and it is now December and I still havent gotten my $329 back. And never will im sure. The website doesnt exist anymore and they stopped resonding to my emails. And they didnt respond to the BBB either.
