- Report: #1301089
Complaint Review: DHL -
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Author Not Confirmed
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DHL
USA
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DHL Lost package blamed on customs in transit country leipzig
Report Attachments
Result Summary
| Waybill: 3258399174Departed Facility in LEIPZIG - GERMANYSign up for shipment notifications | Friday, April 15, 2016 at 04:25Origin Service Area:ISTANBUL - ESENLER ISTANBUL - TURKEYDestination Service Area:LOS ANGELES, CA - LOS ANGELES - USA |
1 Piece |
| Friday, April 15, 2016 | Location | Time | Piece | |
|---|---|---|---|---|
| 7 | Departed Facility in LEIPZIG - GERMANY | LEIPZIG - GERMANY | 04:25 | |
| 6 | Processed at LEIPZIG - GERMANY | LEIPZIG - GERMANY | 03:23 | |
| Thursday, April 14, 2016 | Location | Time | Piece | |
| 5 | Arrived at Sort Facility LEIPZIG - GERMANY | LEIPZIG - GERMANY | 01:25 |
1 Piece |
| Wednesday, April 13, 2016 | Location | Time | Piece | |
| 4 | Departed Facility in ISTANBUL - TURKEY | ISTANBUL - TURKEY | 22:30 |
1 Piece |
| 3 | Transferred through ISTANBUL - TURKEY | ISTANBUL - TURKEY | 22:08 |
1 Piece |
| 2 | Processed at ISTANBUL - TURKEY | ISTANBUL - TURKEY | 20:46 |
1 Piece |
| 1 | Shipment picked up | ISTANBUL - TURKEY | 12:05 | |
The information above shows the package's tracking ends in LEIPZIG Germany on April 14 2016, that was 1 week ago. Package is a transit, origins Turkey, destination USA.
DHA can not provide any information and says it is held by German customs,but failing to update the tracking or provide any documentation at all to confirm this statement.
Also the shipments in-transit should not be subject to customs VAT or TAX inspection as EU is not an origin, neither final destination.
Interestingly enough, after brief google search I have discovered that at least 7 DHL customers have reported same issue on the same date around the same time in Leipzig, Germany.
