- Report: #35586
Complaint Review: DialerNet - Internet
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DialerNet
Internet, U.S.A.
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DialerNet ToFAQ900.com Unauthorized 900 dialing from computer rip-offs Internet
Apparently my 12 year old daughter hit upon a Web site on October 27 that automatically dialed from our phone to a 900 hundred number and in the space of 6 seconds log on time managed to charge $34.95.
It shows on the telephone billing as a call ToFAQ900.com. That Web page makes pitiful disclaimers that they cannot identify who, what, or why their customers are charged.
I checked the system log files on the computer and found that it was dialed while my daughter was logged on to the computer by user 610.1.FR@cf9000. I tracked cf9000 to the following Web address: http://www.dialernet.com/
This company provides a dialer to unscrupulous web page owners which dials their 900 number system and gives the web page owners a cut on the proceeds. The following text from their web page pretty well encapsulates their business plan and philosophy:
"USA calls utilise an UNRESTRICTED international number that is not bound by the regulations that the FTC inflicts upon dialers using the 900 system."
John
Bellevue, Washington
It shows on the telephone billing as a call ToFAQ900.com. That Web page makes pitiful disclaimers that they cannot identify who, what, or why their customers are charged.
I checked the system log files on the computer and found that it was dialed while my daughter was logged on to the computer by user 610.1.FR@cf9000. I tracked cf9000 to the following Web address: http://www.dialernet.com/
This company provides a dialer to unscrupulous web page owners which dials their 900 number system and gives the web page owners a cut on the proceeds. The following text from their web page pretty well encapsulates their business plan and philosophy:
"USA calls utilise an UNRESTRICTED international number that is not bound by the regulations that the FTC inflicts upon dialers using the 900 system."
John
Bellevue, Washington
2 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
Jason...That's the beauty of the REBUTTAL function!
#2Consumer Comment
Mon, February 20, 2006
What the OP did not realize is that people hack all types of these programs and use code to infect someones computer without knowledge or consent. If people would PROPERLY protect thier computers from cookies and spyware, and install a firewall BEFORE connecting to the internet, they would never have this problem.
Jason
Perth,Australia,
Australia
Bad research is as bad as rip offs
#3UPDATE Employee
Sun, February 19, 2006
While this is an extremely old report, I'm a little stunned by it, considering our company has been at the forefront of putting companies out of business that actually DO create systems that automatically make calls without a users knowledge.. I'm also stunned that such weak research can be allowed to form the basis of such a libellous claim. The CF900 dialer in question was offered by us many years ago. And it was also offered by hundreds of other companies that also resold it. The difference is, that we were the biggest company reselling it at that time, so our name would have come up in the searches first. "Tracking" it to us would have involved doing a web search for the name "CF900", and bringing up our page because we had a reference to it on there. Very in depth sleuthing. What isn't mentioned here, is that the main CF900 dialer was NOT an autodialling system. What people continue to overlook, is that these systems were often hacked by the webmaster trying to use them to make money. It's that hacking of the software that caused them to automatically dial a users phone, and was usually done WITHOUT the knowledge of the company reselling them. Additionally, hacking the software in any way was STRICTLY forbidden by almost all responsible resellers, and most that detected it happening immediately terminated the webmaster account in question. That said, again what's completely erroneous in this report, is that NONE of our webmasters were ever caught hacking the software. And if they did, they didn't do it very well, as we offered this system for no more than a few months before discovering that it performed extremely poorly, and thus removed it. In fact, I don't think the system for us even made $20, let alone $34.95. What the person that posted this report probably doesn't realise, is that this 'Charge' was most likely caused by a version of the software that was resold by a completely different company. It's like blaming Toyota for a used car salesman selling a car with flat tyres. Again, it saddens and concerns me that such weak and unsubstantiated research can be allowed to be posted on a site such as this. Jason Cornelius DialerNET
