- Report: #947302
Complaint Review: Diamond Resorts International - Internet
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Diamond Resorts International
Internet, United States of America
Phone:
Web:
diamondresorts.com
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Diamond Resorts International Extra charges, rising maintence fees, then take away your points because you did not pay on time. Internet
Late last year we received a maintenance fee bill with extra charges for a water intrusion fee added, which was in a resort we do not own at. So we received an extra amount added to our bill for roughly $2500.00 on top of our regular fees totaling just over $5000.00 I contacted Diamond resorts and informed them I did not have the money needed at this time and would pay when the economy would pick up again and I could afford it. I did not make arrangements for payments as I was uncertian how much extra cash I would have.
Then in June, I contacted Diamond Resorts to transfer all the points that I had accumulated into next year and was informed I could not do that since I did not pay my maintence fees. Also since I did not pay my maintence fees and they would not let me transfer them, they took all my points accumulated away and will not return them, even if I pay my maintence fees.
I called Diamond Resorts the other day to try and sort out this matter and settle on something so that I would be able to use my time share again, since they also will not let me use it, because the maintenance fees have not been paid yet. Since last November they have added roughly another $1000.00 in late fees and interest. Since I was uncertian what to do, I did not arrange anything with them as far as a payment plan is concerned. Plus I want all my accumulated points back, if they want to charge me outragous fees.
Then in June, I contacted Diamond Resorts to transfer all the points that I had accumulated into next year and was informed I could not do that since I did not pay my maintence fees. Also since I did not pay my maintence fees and they would not let me transfer them, they took all my points accumulated away and will not return them, even if I pay my maintence fees.
I called Diamond Resorts the other day to try and sort out this matter and settle on something so that I would be able to use my time share again, since they also will not let me use it, because the maintenance fees have not been paid yet. Since last November they have added roughly another $1000.00 in late fees and interest. Since I was uncertian what to do, I did not arrange anything with them as far as a payment plan is concerned. Plus I want all my accumulated points back, if they want to charge me outragous fees.
1 Updates & Rebuttals
Customer Service at Diamond Resorts
Las Vegas,Nevada,
United States of America
We would like to help you
#2REBUTTAL Owner of company
Fri, September 28, 2012
We really would like to be given the opportunity to help you with some of the issues which you have reported. In order for us to do this would you please send us your membership details together with your contact information to [email protected]
