- Report: #559072
Complaint Review: Digital Vmail Inc. MyIproduct Imail Regional Commerce Svcs Triple Three Inc ESBI and OAN - Forest Lake Minnesota
Reported By:
Tom -
Ft Worth, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Digital Vmail Inc. MyIproduct Imail Regional Commerce Svcs Triple Three Inc ESBI and OAN
Forest Lake, Minnesota, United States of America
Phone:
8777683666
Web:
digitalvmail.com
Categories:
Business Rating:
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Digital Vmail, Inc., MyIproduct Imail, Regional Commerce Svcs, Triple Three Inc, ESBI and OAN esbi Crammed $14.95 into my ATT bill Forest Lake, Minnesota
These people cram a charge into your ATT telephone bill without your authorization. Claim that they sent you an email. There are many reports on these people and what they are doing.
1 Updates & Rebuttals
BSG Clearing
United States of AmericaRemedy suggestions for your bill issues
#2UPDATE Employee
Sun, January 24, 2010
We thought it would be helpful to explain how the system works so hat you can hopefully remedy your phone bill situation as quickly as possible.
OAN is a division of BSG, which
is a local exchange carrier (LEC) clearinghouse, not a telephone company or
telephone service provider. BSG is simply the billing clearinghouse, not
the initiator of any charges. BSG forwards charges for services
provided by various long distance, operator service, and digital content
providers to local phone companies such as AT&T, Verizon and Qwest to be
included consumers local telephone bills.
It
is important to note that before BSG accepts a service provider as a customer,
BSG subjects the service provider and its officers and directors to a
comprehensive due diligence process. This process includes extensive
product review, background checks, and site visits.
flow for most services:- Service provider markets its
service to a consumer. - Service provider must obtain
consumers consent through third-party verification (TPV) recording or
electronic letter of authorization (LOA). - Service provider validates
information provided in the consent to ensure charge is authorized. - Service provider sends charge
to BSG. - BSG sends charge to
appropriate phone company (because BSG holds the contract with the phone
companies the charge will appear on ESBI, USBI, ZPDI, OAN, or HBS page of
local telephone bill. This is often where confusion comes in.
Consumers will note that the actual VENDOR from whom the charge is coming
is typically printed right below BSG's information.) - Phone company includes charge
on appropriate consumers bill page. - Consumer pays telephone bill.
- Phone company deducts amounts
for fees, refunds, and reserves and then remits balance to BSG. - BSG deducts amounts for fees,
refunds, and reserves and then remits balance to service provider.
(Note: If the charge is for a long
distance, collect call, or 1010XXX call, then the service provider will have a
record of the call actually taking place on the network. The record of
the call is called a switch record.)
While
no company in any payment industry can ensure the elimination of fraud, BSG has
done more to prevent fraud in the third-party billing industry than any other
company.
(800)
460-0756 for ZPDI
(800)
460-0556 for USBI
(800)
460-0078 for ESBI
(800)
604-4653 for HBS
(800)
944-9646 for ACI/OAN
One note is that because charges billed through BSG do require valid authorization - in only rare instances is a vendor charge found to have been made in error. (Could be the consumer doesnt recognize the charge because it is being billed through BSG; a spouse made a charge without notifying their partner, or the consumer simply forgot). That said, BSG is happy to help consumers clear up any questions they may have.
Warmest regards,
Leslie Ausburn for BSG Clearing
Dear reader,
We thought it would be helpful to explain how the system works so hat you can hopefully remedy your phone bill situation as quickly as possible.
OAN is a division of BSG, which
is a local exchange carrier (LEC) clearinghouse, not a telephone company or
telephone service provider. BSG is simply the billing clearinghouse, not
the initiator of any charges. BSG forwards charges for services
provided by various long distance, operator service, and digital content
providers to local phone companies such as AT&T, Verizon and Qwest to be
included consumers local telephone bills.
It
is important to note that before BSG accepts a service provider as a customer,
BSG subjects the service provider and its officers and directors to a
comprehensive due diligence process. This process includes extensive
product review, background checks, and site visits.
flow for most services:- Service provider markets its
service to a consumer. - Service provider must obtain
consumers consent through third-party verification (TPV) recording or
electronic letter of authorization (LOA). - Service provider validates
information provided in the consent to ensure charge is authorized. - Service provider sends charge
to BSG. - BSG sends charge to
appropriate phone company (because BSG holds the contract with the phone
companies the charge will appear on ESBI, USBI, ZPDI, OAN, or HBS page of
local telephone bill. This is often where confusion comes in.
Consumers will note that the actual VENDOR from whom the charge is coming
is typically printed right below BSG's information.) - Phone company includes charge
on appropriate consumers bill page. - Consumer pays telephone bill.
- Phone company deducts amounts
for fees, refunds, and reserves and then remits balance to BSG. - BSG deducts amounts for fees,
refunds, and reserves and then remits balance to service provider.
(Note: If the charge is for a long
distance, collect call, or 1010XXX call, then the service provider will have a
record of the call actually taking place on the network. The record of
the call is called a switch record.)
While
no company in any payment industry can ensure the elimination of fraud, BSG has
done more to prevent fraud in the third-party billing industry than any other
company.
(800)
460-0756 for ZPDI
(800)
460-0556 for USBI
(800)
460-0078 for ESBI
(800)
604-4653 for HBS
(800)
944-9646 for ACI/OAN
One note is that because charges billed through BSG do require valid authorization - in only rare instances is a vendor charge found to have been made in error. (Could be the consumer doesnt recognize the charge because it is being billed through BSG; a spouse made a charge without notifying their partner, or the consumer simply forgot). That said, BSG is happy to help consumers clear up any questions they may have.
Warmest regards,
Leslie Ausburn for BSG Clearing
