2 Updates & Rebuttals Read More About : DING KING
REVIEW UPDATE: October 9 2021: The Ding King Training Institute remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. The Ding King Training Institute is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, The Ding King Training Institute has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, The Ding King Training Institute has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Ding King Training Institute remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to The Ding King Institute for its full commitment to quality customer service.
Ripoff Report's discussions with The Ding King Training Institute, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. The Ding King Training Institute, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The Ding King Training Institute, Inc.'s principal, Mr. Todd Sudeck, has informed us that his personal philosophy is that "his graduates success are his success" and are the heart of his business. To be successful in business, you must possess integrity and Mr. Sudeck feels it's critical to listen to his customers and to always be honest and deliver on promises. It's not about telling the customer what he wants to here, but what the customer should know about the industry that will benefit them over the long haul. I've always put my customers first and believe that's why we've been so successful over the past 23 years. Another top executive, Michelle Scher has been with the company for over 20 years told us that Todd Sudeck's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". We are the #1 PDR School in the world for a reason...We Deliver Quality Tools and Comprehensive Training required to be a professional in the industry. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "The Ding King Training Institute, Inc. truly delivers on their promise of over-the-shoulder training. Our training was incredible and we are very pleased with the quality of the tools we received. The technical support we continue to receive is beyond our expectations and their customer service staff are extremely responsive and helpful. Everyone at The Ding King are very serious about meeting commitments, and delivering on their promises.”
The information provided in this report below is based on comments made by Todd Sudeck during an onsite inspection held by a third party verification company with no biases toward Ding King Training Company.
Ding King Training Company is a unique training facility that specializes in educating interested companies and individuals on the most advance and effective techniques in cosmetic car repair. Classified as a Paintless Dent Repair Training School, Ding King Training has spent the past 20 years creating quality curriculum that not only includes how to appropriately fix cosmetic damage to cars, but how to more effectively conduct a business that revolves around automobiles. They offer several different educational packages through their company, "students can learn total reconditioning if they choose to.”
Ding King Training Company relies on both marketing and their reputation to develop most of their leads, "we generate a lot of repeat and referral business as well as our web sites, advertisements in trade publications, and trade shows.”
THE DING KING INSTITUTE CUSTOMER CARE & COMPLAINT RESOLUTION
During the onsite interview, Todd Sudeck the President of Ding King Training Company, was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Sudeck explained a situation outside of the educational elements of the company, "a customer's tools arrived two days later from the shipping date they expected." Mr. Sudeck assures future clients that this is not a common complaint for Ding King Training Company, and the issue was resolved by expediting the shipping process. In this particular situation the client was, "extremely satisfied" with the manner in which the complaint was handled. Mr. Sudeck further assures future clients that all complaints are handled with a follow up protocol involving a personal phone call from Mr. Sudeck himself who will, "ask if they are completely satisfied, and if there is any other thing he can help them with.”
When asked to comment on the complaints posted on Rippoff Report's website Mr. Sudeck informed us that he believes the comments are false, "the complaint that was registered on Ripoff Report has been confirmed to be a competitor." Mr. Sudeck went on to list their many accreditations, "Ding King is a state licensed school with Bureau For Private Post Secondary Vocational Education. Also, we are registered with the state Attorney General and members of various trade organizations: National Auto Body Congress Exposition, National Auto Dealers Association, Specialty Equipment Manufactures Association, International Car Wash Association, member of the BBB, and the Business Consumer Alliance Group and an A+ rating." Mr. Sudeck also offered a final rebuttal against the claims made against them on Ripoff Report's website, "Ding King stands behind all training and tool programs 1000%. Tools are guaranteed for life, and we offer free additional training for the customers requiring it. The class sizes are small and personalized with student to instructor ratio of 3 to 1, and also we offer one on one training for those who desire it.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Sudeck stated, "customer is always right, and any or all issues are resolved to total satisfaction from the customer.”
Ding King Training Company is please to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Sudeck further explains but saying, "I find great value in having the support of Rippoff Report's Consumer Advocacy Program. I appreciate them doing their due diligence, recognizing that the reports were written by a competitor. Setting the record straight, letting customers know that the Ding King does good business.”
THE DING KING INSTITUTE / STATEMENTS FROM THE PRESIDENT, TODD SUDECK
"I believe being a Ripoff Report Verified Trusted Business is extremely important. I value customer relationships and will always do what's right for my clients. My company was made aware of FALSE REPORTS and negative reviews that were made and confirmed to be from a COMPETITOR intending to SLANDER and due damage to me and my company's reputation. Their IP address has been confirmed and Ripoff Report has determined that all the reviews made were FALSE and MALICIOUS and intended to try to persuade students looking to learn PDR to look elsewhere. We do good business and welcome you to read more about our company, business philosophy and training programs. An intentional smear campaign started in 2004 against my company and 3 others in my industry was initiated. At first we searched our database for the name, email or phone number of such customers so we can make things right, but we found no such customer by name, email or phone number. We were taken back and shocked by what was being written about us. When we responded, the competitor in question would respond with more false attacks. It became a vicious cycle! Realizing that more and more customers over the years conduct their research over the Internet and might be believe these fake reviews, so we felt it important to address this once and for all and put a stop to it the fake posts intended to damage our company.
STATEMENT FROM DING KING:
FALSE REVIEW
Ding King is a VERIFIED SAFE BUSINESS
MORE NAME CALLING
MORE LIES
MORE FALSE CLAIMS
MORE PERSONAL ATTACKS
ASK YOURSELF WHY MY NAME, COMPANY NAME AND PHONE NUMBER MENTIONED IN TITLE OVER AND OVER.....just so it gets picked up by Google......NO TRUTH TO CLAIM....RIP OFF REPOR VERIFIED!
THIS IS A FAKE REVIEW
COMPETITOR BRIAN J*** CONTINUES TO NOT BE ABLE TO COMPETE ON OWN MERITS
PERSON WHO WROTE THIS LEFT NO NAME OR PHONE NUMBER…only a BAD EMAIL
I wanted to set the record straight so you our customer know the facts.
As the president and founder of the company, I take each and every customers total satisfaction extremely seriously. Trust and integrity are the cornerstones of my business and my personal reputation has been challenged as well as my company’s well-earned reputation as the leader in the auto appearance training industry.
Libelous words made by a competitor with the sole intent of persuading potential customers not to do business with my company has been proven and ROR has set the record straight and contacted the “so-called” customer only to receive bounced emails and a wrong telephone number.
Read below for interesting facts related to my PDR School and things you might find interesting while you conduct your research on the PDR industry.
Although this bogus false review was made by a competitor who has tried to damage my personal and company’s reputation. I guarantee the tools for life and offer unlimited training for higher learning and advanced certification. Class sizes are small and structured to teach you more in less time. You will learn to remove creases, hail damage, door dings, body line damage as well as larger dent removal.
We’ve all heard the expression that “you can’t make 100% of your customers happy 100% of the time”. Well we sure do try to and as a family run business, we pride ourselves on taking care of our customers and our employees. Your satisfaction is our satisfaction. We wouldn’t have been in business with so much repeat and referral business if we were doing bad business! We don’t treat you like a one time sale but like a part of our family. We pay your airfare, hotel, offer free workshops and unlimited training is part of the program. This is the most competitively priced program in the industry all designed to prepare you for doing Paintless Dent Repair.
After all, if a customer had any issue what so ever, doesn’t seem reasonable to assume the first stop would be to me the owner of the company or even their trainer or our customer service staff who are all onsite 5 days per week from early morning to closing? I would never let any issue go unresolved where my customer wasn’t completely satisfied. I would fix whatever the issue was and everyone would be happy…PERIOD!
Certainly a customer would contact the BBPE (the licensing body governing my school) and let them know our school is not holding up to their end of the bargain. They might even contact the BBB or the Business Consumer Alliance Group, both of which we have a perfect A+ rating. As you can see, it’s extremely unlikely that a customer would vent their review posting under a fictitious name, city and email account.
An intentional smear campaign started in 2004 against my company and 3 others in my business and realizing that more and more customers might believe the absurd reviews written by phony customers posting on this site with their wrong phone numbers and newly established email accounts, we felt it important to address this once and for all and put a stop to it!
All customers having posted on ROR have been contacted by email and attempted to be reached by phone and offered a full refund. They were not able to be reached by telephone as the numbers provided were incorrect.
They were requested to provide a copy of their invoice, a copy of their graduation photo with our staff and we would gladly refund their money for training.
NOT ONE PERSON DID SO and that is because the reports made were not true and done so to hurt my company’s reputation.
WE ARE A SERIOUS COMPANY for CUSTOMERS SEEKING THE BEST TRAINING!!!
â¨This so-called complaint has been confirmed by IP Trace to be from a local competitor. We have identified the individual responsible and have taken legal action to stop the malicious and illegal acts. His company is neither licensed by any agency to offer training nor by State Attorney General to sell a business opportunity. He offers cheap training, cheap tools all for a cheap price. By the time you figure out you’ve been duped, it’s too late.
All of our training is done so 1-on-1 or with a maximum of 3-to-1 instructor to student ratio. This false report is just that...FALSE!
We have made a request to provide your graduation picture taken upon completing our course and enrollment document or invoice and NOBODY RESPONDED!
This is a very clear attempt to damage the reputation of a quality company!
This is sad that any bozo can hide behing the keyboard and type slanderous and false information to damage the well-earned reputation of a GOOD BUSINESS.
LET ME REITERATE for customers researching our business:
This FALSE REPORT has been made and confirmed to be from a COMPETITOR intending to SLANDER and harm my company.
Their IP address has been confirmed and Rip Off Report has determined that all the reviews made were FALSE and intended to DAMAGE my company.
I am extremely confident you will find my school to be top notch and professional that your airfare and hotel expenses are “on me” so you can see the quality first hand before attending our school……That is how confident I am in the quality we offer everyone of our students.
Legal Action has been initiated against this individual! He has been doing this for years and it's not only dirty, but ILLEGAL! Your attempt to litter your FALSE Complaint with keywords that Google will pick up and place in the search results is obvious and very sad!
Again, the statements made by this competitor in his multiple reports are flat out lies intended to harm my company's reputation and persuade you to do business with his. Do your research; I believe you will find he is not licensed to offer training in California and does not comply with the SAMP ACT with the State Attorney General's Office.
If you made it this far through my response, I thank you and welcome your to call me so we can speak personally My number is 1-800-304-3464.
Sincerely,
Todd Sudeck
President
NOW TO THE ORIGINAL REPORT THAT WAS FILED
---------------------------------
DING KING Todd sudeck, the dingking, DKI, dingking.com, thedingking.com, paintlessdentschool.com, dingking training institute Paintless dent repair training, pdr training, ding king, dingking, todd sudeck irvine California
This is a WARNING to all those who are considering taking Paintless dent removal training with the Dingking.
I filed a complaint and asked for our money back but was refused. We WILL be seeking further damages and getting our money back.
1) MY partner and I recently took their "PDR 40" course and were promised 8 hours of training a day.
WE got 5-6 hours ONLY. 25-30 hours for the whole WEEK!!!
2) The price we paid seemed very fair and was cheaper than most other schools-we paid $5000 for both of us total, including tools, airfare, hotel lodging, and training. I spoke with others there and they paid $7500 EACH! and some even more, so I felt like we got a good deal, until a realized we were all training together in a huge group and no one was getting attention.
3) The trainer frequently left us all alone and no one even watched us work.
4) The tools we were promised were supposed to be a large set- we got 29 pieces, most of which looked like coat hangers which couldn't remove a dent and bent!
5) We worked on one car which seemed like a joke at the end of the week, and had no idea what to do. I admit one week is a short time, but Todd PROMISED us we could do dents by the end of the week which NO ONE there could and he tried to upsell us on EVERYTHING:
Said we needed to upgrade our tools, we needed to upgrade our training to two weeks, we needed to uprgrade to get glue pullers and on and on.
ITs nothing more than a HUGE bait and switch!!!
6) We were told we would be training on actual cars and learning bodylines, creases and glue pulling which we never were taught.
Our trainer spent almost the whole week showing us how to do soft dents which are nothing like you see on car lots.
DO NOT GO TO THE DINGKING for PAINTLESS DENT REPAIR TRAINING!! RIP OFF ARTISTS AND LIARS!! I learned more on YOUTUBE than my time there!!
Jerry Dean
Detroit,#2Consumer Comment
Mon, January 19, 2015
Trust me this is not a competitor making a false report. I actually attended the WORTHLESS Class in Arlington where LEE ROTH was the Instructor. I paid $5000.00 and learned nothing. What TODD claims is a School is nothing more than a dirty garage where TODD has LEE ROTH as the instructor. My aforementioned complaint states what went on, and what a RIP OFF this class is that TODD SUDECK and LEE ROTH teach. Know this TODD, I WILL NOT STOP!, So brush up on your research skills on trying to find everywhere I post the truth about your SCAM!!!!
Oh TODD, by the way. Stop posting the same copy and paste statement to all the RIP OFF reports. I hope everybody that reads your reply see they are all the same. Typical Lazy owner.... frequent and reoccuring errors.
President of Company
Costa Mesa,#3REBUTTAL Owner of company
Wed, April 30, 2014
This report is FALSE. This is not a customer of my company.
This is a competitor intending to SLANDER and harm my company.
(I know who you are - BRIAN J.) and will be filing a lawsuit against you and your company to STOP THE NEGATIVE and ILLEGAL ACTS! You've been doing this for year's and it's not only dirty, but ILLEGAL! Your attempt to littter your FALASE Complaint with keywords that Google will pick up and place in the search results is obvious and very sad!
It has come to our attention that the competitor in question is directing you to read these reviews about my company (WHICH HE WROTE HIMSELF) to pursuade you to do business with his company.
Again, the statements made by this competitor in his multiple reports are flat out lies intended to harm my company's reputation and persuade you to do business with his. Do your research; I believe you will find he is not licensed to offer training in California and does not comply with the SAMP ACT with the State Attorney General's Office.
Should anyone reading this wish to speak to me directly or any of my graduates, please contact me personally at 1-800-304-3464.
In the Spirit of Good Business,
Todd