- Report: #1190510
Complaint Review: Dinovite - Crittendon Kentucky
-
Author Not Confirmed
Why?
Dinovite
101 Milker Drive Crittendon, 41030 Kentucky, USA
Phone:
859-428-1000
Web:
Dinovite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dinovite Will not honor the money back guarantee Crittendon Kentucky
I ordered my pets first box of Dinovite in June 2014, which was a one month supply. Ordered a 90 day supply in August 2014. My pet developed dry flaky itchy skin, bad breath and profuse shedding. He was always beautiful and completely healthy before starting Dinovite. Vet could find no reason for these maladies other than the Dinovite.
i called Dinovite to report this and they said they could not honor a guarantee unless it was within the first 90 days of taking the supplement.
I think they should give me back a portion of my money at least on the portion of the supplement that I have remaining which is an entire box. It's worth is $30. I am very disappointed in the product and the company needs to stop radio advertising such miraculous results touted by supposed users of their product on their pets. It is NOT true and in fact, my dog had no issues at all until use of this product.
Thank you.
1 Updates & Rebuttals
Dinovite
Crittenden,Kentucky,
This sounds like a scam report with many inconsistencies
#2REBUTTAL Owner of company
Mon, November 24, 2014
Dinovite has an extremely generous money back guarantee. We sell Dinovite for Dogs in 90 day supply boxes ONLY.
The guarantee is simple. Buy a 90 day supply of Dinovite for Dogs. Use it. If you are unhappy, send back the unused portion or the empty container for a refund of the product price. You have 180 days (6 months) to make your return.
Ordering a second time negates the guarantee.
This is clearly stated in our guarantee, which you can link to from every page on our site.
During the checkout process, the buyer must read and agree to this and check off that they have read it in our terms and conditions.
This person claims to have purchased a 1 month supply of our product, which we do not even sell. She then claims to have purchased again, a 3 month supply.
If her dog did not do well on what she claims was a 1 month supply, then why did she order again 2 months later? And why, in November, does she have a full box of Dinovite?
The nutrients in Dinovite work well to support immune and digestive health, skin and coat, etc. when used for 90 days according to the directions, along with a high quality, meaty dog food or homemade diet. For those who are not satisfied, we have our money back guarantee.
This is why we sell Dinovite in a 90 day supply ONLY and why we have a money back guarantee on the first purchase ONLY. And this is also why you can use the product until it's completely gone and you have 6 months to send back even an empty box for a refund.
