- Report: #284337
Complaint Review: Direc Tv - El Segundo California
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Author Confirmed
Why?
Direc Tv
El Segundo, 90245 California, U.S.A.
Phone:
310-535-5000
Web:
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Business Rating:
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Direct Tv company lied to me to get me to sign a 2yr.contract El Segundo California
When i signed up for service with direct t.V.,i spoke with janette #55257,9/27 she stated that my bill would be the following. $44.98 for the first ten months,then $64.98 from 11th-24th month of my contract. My bill came and it stated that i owed $101.69,i called back to direct t.V. and spoke to a mikki#1372457,8/18, and explained that my bill was not correct.She reduced the bill to $67.69,she stated that my bill would be $34.98 plus tax for 12 months,then 13th-24 months would be $59.98 plus tax.
My next bill came in and it was for $74.07 i called back again and spoke to jesse #1003222434,9/1 and he stated that i needed to call a senior rep. About my problem with my bills.I spoke with alma#\x3608 and she stated to me,that my bill would now run $108.40 a month. I was upset due to the fact i left my cable company paying $104.00 a month with prem.Channels,dvr in two rooms of my house.
At this time the senior rep.Stated that my bill would be reduced to $98.40 for 12 months,after the three months of free prem.Channels,then my bill would be $108.40,from the 13th -24th month. This was when i was told that i had to sign a two yr.Contract for only three months free of prem.Channels. When customer service rep's.Janette & mikki both stated that i would have to sign a two yr. Contract in order for me to get these prices. Every month the bill changes and i have to call them and complain about my bill,and hope someone will reduce it.
Jdv1128
orlando, Florida
U.S.A.
My next bill came in and it was for $74.07 i called back again and spoke to jesse #1003222434,9/1 and he stated that i needed to call a senior rep. About my problem with my bills.I spoke with alma#\x3608 and she stated to me,that my bill would now run $108.40 a month. I was upset due to the fact i left my cable company paying $104.00 a month with prem.Channels,dvr in two rooms of my house.
At this time the senior rep.Stated that my bill would be reduced to $98.40 for 12 months,after the three months of free prem.Channels,then my bill would be $108.40,from the 13th -24th month. This was when i was told that i had to sign a two yr.Contract for only three months free of prem.Channels. When customer service rep's.Janette & mikki both stated that i would have to sign a two yr. Contract in order for me to get these prices. Every month the bill changes and i have to call them and complain about my bill,and hope someone will reduce it.
Jdv1128
orlando, Florida
U.S.A.
