- Report: #236992
Complaint Review: Direct Energy - Toronto Ontario
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Direct Energy
2225 Sheppard Ave;east,Ground Floor Toronto, M2J 5C2 Ontario, Canada
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Direct Energy deceived Toronto Ontario
Canadian Consumers Be Aware Of The Deceivers
Last year Direct Energy came to my door and I signed up with them.I wanted to get out of this agreement but they told me it was for 5 years.It would cost me $521.67 to get out.Now I just got a new letter stating it will cost me $633.21 to get out.I have no intention on paying this whatsoever.I believe the consumer needs to be warned.Consumer Beware of Direct energy Scam.
I was not told there would be a cost to get out whatsoever.I just had a heart attack prior to this agreement.I though I was signing up with who I had in the first place which was not the case.The mixup was we did have Union Energy with our gas with them and we had no problem with them but this hydro thing is totally a scam in my eyes.I magine if you decided to buy anything and decided you didn't want it but this company decides it's going to charge you for it.Totally disgusting.
I'm not afraid to say I was taken but they should of told me in the first place that there would be a charge to get out.I find them crooked as can be.They were advertising on television that to get out there was no cost.When I asked an agent about this after three phone calls they told me that was only in the States.Canadian Consumers Get Ripped Off Again.
I plan on putting a sign up on my lawn telling Direct Energy to stay off my property and to keep their Deceivers away.I want this out in the open so others can be aware of what this Company is all about.
Larry
Brantford, Ontario
Canada
Last year Direct Energy came to my door and I signed up with them.I wanted to get out of this agreement but they told me it was for 5 years.It would cost me $521.67 to get out.Now I just got a new letter stating it will cost me $633.21 to get out.I have no intention on paying this whatsoever.I believe the consumer needs to be warned.Consumer Beware of Direct energy Scam.
I was not told there would be a cost to get out whatsoever.I just had a heart attack prior to this agreement.I though I was signing up with who I had in the first place which was not the case.The mixup was we did have Union Energy with our gas with them and we had no problem with them but this hydro thing is totally a scam in my eyes.I magine if you decided to buy anything and decided you didn't want it but this company decides it's going to charge you for it.Totally disgusting.
I'm not afraid to say I was taken but they should of told me in the first place that there would be a charge to get out.I find them crooked as can be.They were advertising on television that to get out there was no cost.When I asked an agent about this after three phone calls they told me that was only in the States.Canadian Consumers Get Ripped Off Again.
I plan on putting a sign up on my lawn telling Direct Energy to stay off my property and to keep their Deceivers away.I want this out in the open so others can be aware of what this Company is all about.
Larry
Brantford, Ontario
Canada
1 Updates & Rebuttals
Kartik
HAMILTON,Ontario,
Canada
DIRECT ENERGY FAILS TO ACT IN GOOD FAITH - LEGALLY
#2Consumer Comment
Tue, November 27, 2007
Direct Energy collected premium from me month after month in the name of "maintenance contract - heating and cooling protection plan". This monthly billing and paying continued for over two years. The contract was over the phone (four hour turn around service). Nothing in writing at all. Whose fault is it to accept such dubious contract? Of course it is mine. The government allows companies like Direct Energy to victimize thousands of conusmers in Ontario. Direct Energy has politician (like our premier) given right to victimize consumers like me over and over. One day my central air broke down. When called for service, they could come only in about three days ! There is no recourse for consumers at all. I contacted a local electrician on my own and the problem with my central air/furnce came to light. The Direct Energy never did any maintenace or check. The cables from the motor were so brittle that there was arching (could have caused fire). A basic maintenance would have corrected this problem but Direct Energy chose to collect only monthly money for over two year period - NO REAL SERVICE AT ALL ! When I contacted Better Business Bureau and Consumer Protection branch of the government and demanded my money back for Direct Energy's failure to act in good faith, all I got was cancellation of my contract. Better Business Bureau has no record and does not want to maintain any complaints against Direct Energy (I wonder why) for other consumers! Consumer protection branch of the government is in the same boat and sailing fast (hoping no one notices). Three months later, I get an invoice for Nov/2007 - Heating and cooling maintenance contract from Direct Energy. When I contacted BBB again, I was given an explanation by Direct Energy : "Due to technical error, billing was made .... " !! Bottom line is Consumer Bware when it comes to DIRECT ENERGY.
