- Report: #755286
Complaint Review: direct express - austinInternet Texas
Reported By:
bridget -
bay point, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
direct express
austinInternet, Texas, United States of America
Phone:
8887411115
Web:
www.USDIRECTEXPRESS.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
direct express bridge direct express fails to follow their own policies . austinInternet, Texas
my wallet was stolen and it contained my direct express debit mastercard it was used 700.00 worth.i tried to report it right that day and could not get a live person intill the next morning( sat 7/2)i told them my card was missing and my 739.00 ssi payment was gone.they sent me another card but they wont replace my money ,i have to wait 45 days thats for them to tell me their conclusion on the investagation. they at first told me a provisional credit would be credited to my account within 10 days,than they lied and said i didnt met the deadline for the provisional credit.and i would have to wait 45 days.i called them on a sat,. day after i noticed the card missing ,wrote a letter that they say they did not get,and filed a police report all to no avail.,all are affiliated with netspend metro bank ,paypal they are of the same family of legal thiefs. they throw charges on your card knowing a less than 50.00 charge more than a hundred miles away cant be disputed.no one could help me not even ssi would help me they said its on direct express to refund any unauthorized charges,thanks direct express you truley do suck.
3 Updates & Rebuttals
smackdown
brussels,Nationwide,
USA
That's great
#2Consumer Comment
Fri, July 29, 2011
that they paid you, however if they would have answered their phones this may have been prevented.
Did you get anything extra for the inconvenience?
The Truth Is Here
St Petersburg,Florida,
USA
How Stupid: You Blacklist A Whole Company For Nothing
#3Consumer Comment
Thu, July 28, 2011
How absolutely uncreatively stupid to blacklist a whole company without even giving them the benefit of the doubt!
You should have been more patient to see what would have turned out in the first place!
bridget
bay point,California,
United States of America
direct express paid me!!
#4Author of original report
Thu, July 28, 2011
direct express paid me my disputed charges 744.00.thanks david and thank u direct express.bridget
