- Report: #224078
Complaint Review: Direct Merchants Bank - Internet
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Author Confirmed
Why?
Direct Merchants Bank
.hsbc.com Internet, U.S.A.
Phone:
800-379-7999
Web:
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Direct Merchants Bank Metris Paid settlement 3yrs ago then sold account to outside credit agency Nevada Internet
DMB offered me a settlement for just under $3600 which I paid the final payment in March 2004. Now IN Nov. 2006 I get a letter from a collection agency stating I owe $10,511.66.
I have coppies of the cancelled checks, but that's not enough for the collection agency. I have spent over 2 1/2 hrs on the phone (on hold most of the time) being passed from one dept. to another. No one can tell me anything. They just say fax a dispute to some place in Oregon.
Does anyone have any ideas what else to do? What do I include in the dispute letter?
Teresa
Burley, Idaho
U.S.A.
I have coppies of the cancelled checks, but that's not enough for the collection agency. I have spent over 2 1/2 hrs on the phone (on hold most of the time) being passed from one dept. to another. No one can tell me anything. They just say fax a dispute to some place in Oregon.
Does anyone have any ideas what else to do? What do I include in the dispute letter?
Teresa
Burley, Idaho
U.S.A.
1 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
STAY OFF THE PHONE!!!
#2Consumer Suggestion
Sat, December 09, 2006
Theresa, NEVER speak to any debt collector on the phone!! This will never do anything positive for you. It will always make things worse., as you have found out. And, most likely you are not dealing with the original creditor. You are most likely dealing with a JUNK DEBT BUYER who paid pennies or less for this old debt, which most likely could not be validated as would be required in court. DO NOT mention anything regarding the settlement or the previous account! DENY EVERYTHING! Always. All you need to do is send a DEBT VALIDATION REQUEST as per the provisions of the FDCPA. In this letter, clearly DENY the "debt". DEMAND to see whatever you allegedly signed to create the debt as well as a full account history and itemization of charges. Also demand proof that they have the legal right to collect the debt and that they are licensed in your state to do debt collections. Now, send this by certified mail, return reciept requested. Put the certified# on the letter itself, and keep a copy for your records. This is very important. STAY OFF THE PHONE!!!!
