- Report: #60939
Complaint Review: Direct Merchants Bank - Tulsa Oklahoma
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Author Confirmed
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Direct Merchants Bank
P.O. Box 21550 Tulsa, 74121 Oklahoma, U.S.A.
Phone:
800-379-7999
Web:
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Direct Merchants Bank Makes millions on $39 late fees...won't reverse charges Tulsa Oklahoma
My monthly payments are sent automatically (and electronically) from my bank. I set up the payment dates a year in advance. Now, after several months of consistent due dates, they changed the due date and I didn't notice it. The payment arrived two days late, but before the statement cycled, and I got soaked $39.00. Supervisor Anitra Jones not only refused to consider reversing the change, but wouldn't let me speak to another supervisor. She told me I had to write the bank's correspondence unit, of course hoping I would give up and concede the $39.00. It doesn't matter that I've been a bank customer for years...they could care less about keeping their customers happy. This isn't the first time they've tried to rip me off.
Rich
Sacramento, California
U.S.A.
Rich
Sacramento, California
U.S.A.
2 Updates & Rebuttals
Denice
Cheyenne,Wyoming,
U.S.A.
DMB also rips you off on over the limit fees, getting to be a big pain in the posterior
#2Consumer Comment
Sun, February 22, 2004
I happen to pay my bill with DMB online. They state that you can only make one payment per day. I made a payment on Jan 2 and one on Jan 3 and the one made on Jan 3 was charged back to my account along with a $39 over-the-limit fee due to them not being able to locate my bank account. Funny, they can locate it fine one day, and not the next? I got my bank on the phone with me to DMB and my bank rep even told them my information is correct and nothing was ever presented against my account for that day. DMB finally gave in and reversed my over-the-limt fee. Well lo and behold, here we go again. I made an online payment last week and today it is charged back against my account along with another over-the-limit fee. I have made several payments to this account between the two episodes that have had no problems. This one also came back as "unable to locate." Once again, was not even presented against my bank account. All of my bank information is correct at DMB. Well this time they will not reverse the over-the-limit fee. Obviously it is not my fault if they have the correct information and yet cannot process the payment correctly. This is getting to be a big pain in the posterior. I was told on the phone I would have to give it at least seven days to get to an account specialist to try and have the issue resolved. This is unnacceptable. Is there not anyone there that can make a decision based on the facts?
Yani
Tulsa,Oklahoma,
U.S.A.
Automati Payments
#3UPDATE Employee
Thu, August 14, 2003
Rich- What a lot of people dont realize is that when you set up automatic payments through your bank, there are some companies that, depending on your bank, may not be set up with your bank's electronic service, therefore, your bank may debit your account on one day and the company which you're trying to pay doesn't post payment to your account until days later. The reason being that if your bank and that company aren't directly connected, your bank then needs to write a paper check and mail it to that company, which exlains the delay in processing your payments and possibly your late fees. You should check with your bank and if that is the case you may either change the day you have set up with your bank for payment to go out or call dmb to req to have your due date change in order to accomodate you and avoid future late fees. DMB's policy is that they are able to waive one overlimit or late fee as a courtesy and since it is not their error, that's more than likely the reason why a supervisor didn't override it.I hope this was of some help to resolve your issue. Have a nice day.
