- Report: #94395
Complaint Review: Direct Merchant's Bank - Tulsa Oklahoma
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Author Not Confirmed
Why?
Direct Merchant's Bank
www.directmerchantsbank.com Tulsa, 74121 Oklahoma, U.S.A.
Phone:
800-379-7999
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Direct Merchant's Bank ripoff false late fees telephone harrassment we reported lost bill were penalized refused to close account Tulsa Oklahoma
I noticed my husband's credit card bill was late. He called Direct Merchant's Bank, found out the bill was missing and requested a copy of bill. He also cancelled his card and ordered a new one to prevent possible identity theft.
We never received a copy, only threatinging letters to pay. We called again and explained AGAIN. Still nothing but nasty letters and phone calls (8 or 9 a day.
No copy ever arrived, but the next bill did with a double minimum payment and a late fee. We called again to remove late fee and close account. They refused. We mailed double payment that day (Sat. June 5). We have been tormented by 8 to 10 phone calls a day beginning on Monday, June 7. We also received a letter saying we are having our credit limit severely lowered.
We were the victims here and did what any responsible citize would do...reported a missing card/bill. We are being harrassed by the company rather than protected by them.
Nancy
saint petersburg, Florida
U.S.A.
We never received a copy, only threatinging letters to pay. We called again and explained AGAIN. Still nothing but nasty letters and phone calls (8 or 9 a day.
No copy ever arrived, but the next bill did with a double minimum payment and a late fee. We called again to remove late fee and close account. They refused. We mailed double payment that day (Sat. June 5). We have been tormented by 8 to 10 phone calls a day beginning on Monday, June 7. We also received a letter saying we are having our credit limit severely lowered.
We were the victims here and did what any responsible citize would do...reported a missing card/bill. We are being harrassed by the company rather than protected by them.
Nancy
saint petersburg, Florida
U.S.A.
