4 Updates & Rebuttals Read More About : Direct Outbound Services TRUSTED Business | Verified Safe™ …businesses you can trust. Direct Outbound Services LLC is a US Based USPS UPS and FedEx partnered premium fulfillment center that provides the highest quality and service worldwide. Direct Outbound Services is the logical alternative to shipping from your own business internally as well as other fulfillment centers for commitment to low cost high quality fulfillment.
REVIEW UPDATE: December 20, 2018: Direct Outbound Services remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Direct Outbound Services is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Direct Outbound Services has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Direct Outbound Services has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Direct Outbound Services remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Direct Outbound Services for its full commitment to quality customer service.
Ripoff Report's discussions with Direct Outbound Services LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Direct Outbound Services LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Direct Outbound Services LLC's CEO, Mr. John Monarch, has informed us that his personal experiences as an e-commerce consumer drive Direct Outbound's focus on quality. Mr. Monarch has personally experienced the pains of long shipping times, not receiving everything he ordered, and damaged shipments. By putting the customer first, Mr. Monarch believes that clients benefit significantly from this view. "Your bottom line is driven by the customer, nothing else. If they aren't happy, your books aren't happy. Focusing on the customer experience is the single best approach to satisfy every stakeholder in a transaction", Mr. Monarch told us.
One of the things Ripoff Report learned in the course of its review is that their clients often glowingly speak about the ability of Direct Outbound Services LLC to turn around special orders faster than expected, with custom critical shipments being handled nearly instantly.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by John Monarch during an onsite inspection held by a third-party verification company with no biases towards Direct Outbound Services.
Direct Outbound is a fulfillment center located in Greenville, South Carolina. They work with various businesses to professionally ship their product to the individual consumer. In addition to product fulfillment, their impressive call center allows them to provide customer service, tech support, and chargeback responses.
Leads for Direct Outbound are primarily obtained through word of mouth. John Monarch proceeded to explain the sales and services process for his company, "Essentially when they sign up with us we send them the agreement, we get everything worked with them, we have to figure out what their product is, how much it weighs, what kind of packaging we need, really all the ins and outs of what carrier they need to use. And then we help them import it or we help them get it to us from wherever it is currently even if it's overseas or if it's anywhere else in the United States we help them book freight they get the bulk products to us and then we get everything ready to ship out, integrate with their shopping cart systems, and start shipping product."
CUSTOMER CARE & COMPLAINT RESOLUTION – DIRECT OUTBOUND SERVICES
During the on-site interview, Mr. Monarch was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Monarch expressed that they rarely receive complaints. However, if they do it is typically in correlation with an outside force like the USPS or weather delays.
When asked to comment on complaints posted on Ripoff Report's website Mr. Monarch expressed that he believes the comments to be false, "Well, unfortunately, we believe, through our findings, that they were made by a competitor and were not really from a consumer. But also that we ship for hundreds of different companies and sometimes we have had some people call in and say they were confused and thought that we were the ones that owned the product and we weren’t."
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Monarch stated, "we’ve continued doing what we have always done. One of the things we have made sure to do delineate between us and the client. So just making sure that people understand that we just ship to them we don't actually own the product."
Direct Outbound is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it means a lot. We think there are a lot of people that will trust us more in the long run."
DIRECT OUTBOUND SERVICES – STATEMENT FROM THE CEO – JOHN MONARCH
" We are one of the top fulfillment centers for helping small and mid-size businesses ship to their customers worldwide. With us, your customers will always be put first, and you have the backing of our knowledgeable and hardworking team to ensure that every single package we ship is treated as its own experience. Please take the time to check out our site, learn about what we can do to help you, meet with our account management team, and find how we can help you solve your shipping needs.
Direct Outbound Services LLC's team have expressed that they are second to none when it comes to fulfillment services. Direct Outbound Services LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Direct Outbound is a great environment to work in. Management cares about us, and encourages us to improve. Mr. Monarch genuinely is concerned with contribution, and often is seen coming out to work with us to better understand the process, and listen to our suggestions for improvement."
Ripoff Report was pleased to learn that Direct Outbound Services LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM DIRECT OUTBOUND SERVICES
Direct Outbound Services LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Direct Outbound Services LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with John Monarch, Ripoff Report is convinced that Direct Outbound Services LLC is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Direct Outbound Services meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM DIRECT OUTBOUND SERVICES:
This review was made by a competitor and is false and defamatory. Public records show that the email address used is fake, and the review is not by a real consumer. Direct Outbound ships on behalf of clients worldwide, and unfortunately some customers will mistake us as the seller, however we are a fulfillment service for hundreds of brands worldwide. Ripoff Report confirmed, the review below is false.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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John Monarch is the operator behind a weight loss scam called Berry Thin / TryBerryThin.com. The scam works like this:
Step 1: John Monarch hires affiliate marketers through an affiliate network that he owns called "Steal Media." These affiliate marketers submit ads to Facebook that appear to look like a different product, and then once approved, switch the ads to banners that are against Facebook's advertising guidelines. This process is called cloaking.
Step 2: Consumers see an ad on Facebook advertising a new way to lose a lot of weight very quickly.
Step 3: Consumers click on the ad and it takes them to a fake news website. The fake news websites deceptively advertise consumer reports of extreme weight loss. They claim, just like John Monarch's Berry Thin Website, that Berry Thin will help you lose weight, "slice belly fat," and "end calorie counting."
Furthermore the fake news sites that Berry Thin is sold through illegally uses videos of Doctor Oz. John Monarch attempts to "cover his a*s(ets)" by placing the following disclaimer on his Berry Thin website:
We are not affiliated with Dr. Oz or any other media outlet. Dr. Oz has not endorsed any specific product, only the ingredient itself.
Why would he place this on his website if he was so unaware of the fact that his affiliate marketing friends via his affiliate network (Stealth Media) are illegally using copyrighted media by Dr. Oz to falsely endorse "Berry Thin."
Step 4: Consumers go to a subpage of TryBerryThin.com and enter in their information. The reason why a subpage is used is because the "bank page" is the index page that John used to get merchant processing. Once the merchant account is approved he gets his affiliates to direct traffic to a different webpage hosted on TryBerryThin.com. In this case it was TryBerryThin.com/index2.php. The index2.php page hides the terms and considtions of the sale, duping US customers into buying a "free" bottle of Berry Thin. From there he bills them $89.97 per month without their knowledge or consent. Classic old bait and switch.
Step 5: If a consumer does not purchase the product John Monarch's call center, Direct-Outbound.com, will call the consumer up and offer them the "free" bottle purchase. The call center does not disclose the terms of the sale legally and calls people on the do not call registry.
Also if someone purchases the product Direct Outbound will call them and try to cross-sell them into another free trial scam. This is an old scam and one that a lot of people got sued by the FTC for. Funny, it's almost as if this little gnome of a man who clearly has napoleonic disorder thinks that he is above US law.
Step 6: John Monarch registers dozens of companies and gets more Visa/Mastercard merchant accounts. Once the charebacks mount up and Visa shuts down his accounts, he goes out and gets more merchant accounts. And more. This guy must think he's invincible as he holds speaking engagements about how he breaks US laws and how other people can too. Can you believe the audacity this little guy has:
http://www.youtube.com/watch?v=Rzm2u8LSGnU
http://www.youtube.com/watch?v=qAO4LDSwwbs
Step 7: John Monarch is operating a number different websites that sell free trials in the US for various health products. I have the full list of these sites and all of the names of the affiliate marketers he uses as co-conspriators to his fraudulant activities. For now I am going to out only John Monarch, but depending on how agitated I get, I may out everyone involved.
This is getting forwarded to every State AG in the continental United States, the FTC, and the FDA. John Monarch, you are just waking up into a nightmare that you will never be able to wake up out of.
Arizona Civil Action (United States of America)
Scottsdale,#2General Comment
Tue, April 08, 2014
Please take notice that John Monarch (the Plaintiff), has initiated an action in the Superior Court of the State of Arizona in and for the County of Maricopa, Case No. CV2014-001469 (the Action).
In the Action, the Plaintiff seeks to subpoena Xcentric Ventures LLC for your contact information, IP address, any other information which would identify you, and any other messages that you have posted on the website known as Rip Off Report, located at www.ripoffreport.com, under the pseudonym "Protected Speech", or any other pseudonym about the Plaintiff.
If you do not respond within 5 business days with your true and correct contact information to our law firm via email ([email protected] ) or by telephone (480-588-0449), we will subpoena the records as outlined above.
You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before April 15, 2014.
Karl
Highlands Ranch,#3Consumer Comment
Fri, January 17, 2014
If you 'Google' this- JOHN MONARCH, it will take you to this Ripoff Report. It means that anyone who does a Google search for John Monarch will be able to read your Ripoff Report.
Karl
Highlands Ranch,#4Consumer Comment
Fri, January 17, 2014
I believe that exposing your Ripoff Report on the worldwide web was a good idea. A Harvard Business Professor told his class of executives in late 2004 that exposure is a corporation's worst fear. You can type in 269041 at this site and scroll down to the consumer comment entitled "Blame it on a Lawyer" at Ripoff Report #269041 and read more of what the good professor said to his class of executives in late 2004.
Good luck to you, and make sure to expose your Ripoff Report all over the worldwide web at sites like Twitter, Tumblr, Instagram, and Facebook every day!
POWER TO THE PEOPLE
Another Victim
Alabama,#5Consumer Comment
Fri, January 17, 2014
Dear Complainant,
You are not the only one that is a victim of John Monarch. In addition to scamming hundres of thousands of people through free trial dietary supplements, this (((REDACTED))) has blackmailed, harassed, and tormented innocent men, women, and children. He is currently under investigation by several US agencies and is likely the target of a number of lawsuits.
A website was recently created that offers a $250,000.00 reward for any information that leads up to the arrest and successful prosecution of John Monarch. To visit the website and provide tips, please go to JohnCMonarch.com.
Sincerely,
Victims Of The (((REDACTED))) Man's Blackmail