- Report: #474421
Complaint Review: Direct TV and AT&T ATT - Greenwood Village Colorado
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Author Confirmed
Why?
Direct TV and AT&T ATT
P.o.6550 Greenwood Village, 80155 Colorado, U.S.A.
Phone:
800-288-2020
Web:
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Direct TV and AT&T ATT scam for bundling discounts and early termination fees Greenwood Village Colorado
I visited thge AT & T webiste to see if there were discounts to existing customers to pick up a bundle discount for internet service as I had them for my home phone and cell phone. I received a call from one of their bundle "experts" who told me they could not bring hi speed service to my area so I passed on that - she then noted I was a direct tv customer and she could add features to my home phone for free if I bundled in my direct tv service. Sicne my 2 yr commitment to direct tv was up in May I asked her if this would require a new commitment and she answered no.
The next week I received a notice from AT & that my monthly rate was doubling due to the new features - I called and they explained is was due to the fact that the discont does not take effect for 2 months (never mentioned by the sales person). As a result I decided to change my home phone and direct tv service and called direct tv and at & t to terminate. Both customer service reps confirment I was under no agreement and there would be not termination fee. Today I received a $200 bill fromdirect tv for early termination and when I called to complain I was told at &t casues the problem not them and I need to write a letter to the direct TV billing dispute center so they can bill at & T!!! This is totally wrong as 1. Everyone as confirmed all along that I did not need any comittment to get the discount. 2. I never received any benefit from the bundling. 3. Both agents who I called to disconnect servie all confirmed there was not going to be an early termination fee (as is noted in the diredct tv customer service system.
Tom
Chicago, Illinois
U.S.A.
The next week I received a notice from AT & that my monthly rate was doubling due to the new features - I called and they explained is was due to the fact that the discont does not take effect for 2 months (never mentioned by the sales person). As a result I decided to change my home phone and direct tv service and called direct tv and at & t to terminate. Both customer service reps confirment I was under no agreement and there would be not termination fee. Today I received a $200 bill fromdirect tv for early termination and when I called to complain I was told at &t casues the problem not them and I need to write a letter to the direct TV billing dispute center so they can bill at & T!!! This is totally wrong as 1. Everyone as confirmed all along that I did not need any comittment to get the discount. 2. I never received any benefit from the bundling. 3. Both agents who I called to disconnect servie all confirmed there was not going to be an early termination fee (as is noted in the diredct tv customer service system.
Tom
Chicago, Illinois
U.S.A.
