- Report: #1037755
Complaint Review: Direct TV - Internet
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Author Confirmed
Why?
Direct TV
2230 E. Imperial Hwy. Internet, United States of America
Phone:
Web:
directtv.com
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Direct TV False information - overcharges Internet
In Nov. 2012, I applied for and was offered a $29.99 cable service package from Direct TV after I phoned a number on my ATT landline bill. In Dec. a technician installed a dish and a black box and established cable service to my HD Sony Bravia 40" TV set. The bill for December 2012 was for $42.00; I complainted to Direct TV but their representatives refused to discuss the billing issue and the fact that I had applied and promised the 29.99 package.
I then filed with the BBB. The company replaced the initial box with a smaller box - the picture was very bad and some channels were removed. I refused the company's solution because I no longer had HD when my Sony is an HD receiver! I then returned the cable cards and requested that the company removed their black boxes from my property.
I was shocked when I restored my regular TV antenna to find that my TV is no longer HD. I believe that the Direct TV equipment damaged my set.
I found out that no matter what package the consumer requests, Direct TV will install a box called a "Genie" and overcharge customers. Their representative outright lied to me and the package that was offered was not the one that I was billed for; the company refuses to negotiate with regular customers and they are a multi-billion company because they overcharge customers as was my case.
I do not know how to restore the HD in my Sony HD TV.
I then filed with the BBB. The company replaced the initial box with a smaller box - the picture was very bad and some channels were removed. I refused the company's solution because I no longer had HD when my Sony is an HD receiver! I then returned the cable cards and requested that the company removed their black boxes from my property.
I was shocked when I restored my regular TV antenna to find that my TV is no longer HD. I believe that the Direct TV equipment damaged my set.
I found out that no matter what package the consumer requests, Direct TV will install a box called a "Genie" and overcharge customers. Their representative outright lied to me and the package that was offered was not the one that I was billed for; the company refuses to negotiate with regular customers and they are a multi-billion company because they overcharge customers as was my case.
I do not know how to restore the HD in my Sony HD TV.
