- Report: #1092084
Complaint Review: Direct TV - Memphis Tennessee
-
Author Not Confirmed
Why?
Direct TV
4600 Pleasent Hill Rd. #A Memphis, 38118 Tennessee, USA
Web:
wwwDirectv.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Direct TV Unauthorized use of my debit card information for payment! Memphis Tennessee
SUBJECT: LOST CHANNEL BOXES RETURN-DISPUTED CHARGES
I returned my boxes to Direct TV on Sept. 10th 2013 with my girlfriend to witness, but did not get credit for them. Direct TV ambushed my debit account $270, with previously authorized debit card information, – without my permission or authorization for disputed charges!!!
I called Direct TV about how to return my channel boxes and was instructed by their representative to use “the Fed Ex drop box at a US Post Office…” I did, as instructed. However, the US Postal Service doesn’t give receipts for Fed EX returns… “ Fed ex only has information about their original shipment they sent , but can’t verify anything beyond that… So my return was lost in between THE US Postal Service and FED EX in-between San Antonio and Memphis, Tennessee… It is their marginail return system, but I pay for their sloppy business practices!!
I spoke with several Direct TV reps about this, and my money was usurped before they even checked their warehouse for the boxes return!!! So Direct TV steals money from the bank account, then, verifies a return later!! A week later, I am still waiting for Direct TV to follow up with me if they found my box or not?
Judging by the over 1070 customer complaints about Direct TX on “Rip OFF Report,” this SCAM is business as usual for them… This company can not be trusted with your information, nor to do business in a fair and ethical manor.
1 Updates & Rebuttals
Ken
Colorado,You ARE wrong about one of your points on here...
#2Consumer Comment
Tue, October 15, 2013
YOU did agree to them using the payment method you used when you signed up for DirectTV. It's in the contract you should have read. Have you even read it yet? Oh, right, you threw that away a long time ago.
