RoxanneP
Western Springs,#2Consumer Comment
Mon, August 15, 2011
I have some suggestions that will help, based upon my own experiences:
First let me state that this is not a "buyer beware" situation. Direct TV is clearly in violation of state and federal consumer laws. They must advise you directly (and not indirectly on their web-site) that if you choose to pay someones bill, etc. (and their phone calls are recorded), that they will continue to keep your card number on file for future payments on an account that is NOT in your name. Unfortunately for them, this is where they had made a mess for themselves. As consumers must be provided with clear and direct disclosures for rules and this is in regards to only the parties who have a written and SIGNED contract. Furthermore, they must have a signed agreement stating that you have assumed and become the responsible party for this account, and all future/subsequent payments. For whatever reason, they seem to think this is the "wild west" and they can re-write consumer protections laws to suit their needs - NOT TRUE. They have stepped into a huge mess for themselves.
The originator of this account (your bank, etc) has a legal obligation to protect you as a consumer; let them deal with the bad guys and crooks - which is exactly what Direct TV is - a CROOK. Go into your bank, fill out a "Fraud Form, " then file a police report. Indicate on the form that you did not authorize, nor were you aware of these charges and that this was NOT your account, nor are you the responsible party. Then go to the Attorney General of your State and file a "Consumer Fraud" report with their department. I would also close out your account at your bank immediately, until this matter is resolved.
Stacey
Dallas,#3Consumer Comment
Sun, July 31, 2011
Did you cancel your account before your contract was over?