- Report: #635484
Complaint Review: DirectTV - dover New Jersey
-
Author Confirmed
Why?
DirectTV
dover, 07801 New Jersey, United States of America
Phone:
Web:
www.directv.com
Categories:
Business Rating:
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DirectTV Not providing services that have been paid for and demanding additional money to recity and restore service dover, New Jersey
I subscribe to two monthly services 150 channels + South Asian channel.
Everything was working fine till last night. Since today morning the
Asian channels satellite service is not working. I called their customer
support and spent two hours trying to find out why those channels
transmission was not being received. In the end their technical support
told us the satellite alignment was not correct and they need to send
some to my residence and it would cost me $50 or I need to sign up for
dish maintenance protection plan costing me $6/month. I refused both
offers. The person on the other end refused to put a supervisor on to
resolve the issue. There was not storm/climate or earthquake or any
other disturbance to cause the satellite dis-alignment to happen. There
has been no action on my end to warrant need of dish maintenance.
Date Problem Started: 8/22/2010
Date Problem Started: 8/22/2010
