- Report: #383922
Complaint Review: DirectTV - Santa Rosa California
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DirectTV
2230 E. Imperial Ave El Segundo, CA 90245 Santa Rosa, 95403 California, U.S.A.
Phone:
800-531 5000
Web:
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DirectTV Bait and Switch Marketing Tactics Santa Rosa California
DirectTV advertises "Free Professional Installation" + "Free DirectTV DVR Upgrade" + '3 Months Free 28 Movie Channels" for $44.99 per month for 12 months.
Following installation, DirectTv billed me $236.47 and proceeded to charge me $72.99 per month for the Plus DVR Package. Upon my complaint, some employees said the $236 charge was for a "Programming adjustment" which they changed to "Charge for receiver (antenna ?") when I challenged the "Programming adjustment". When I challenged them and asked for my "Free installation" by snail mail, by email and by telephone, I have now had contact with over 7 DirectTV representatives, none of whom can tell me what the $236.47 charge is for. They tried to chage it to my credit card. I challended it and MasterCard refunded the charge to me. I have been unable to find a DirecdtTV employee who can explain this proposed charge or reverse it or find an employee who can explain their $72.99 per month charge.
They advertise "Free installation" and quote a price of $44.95 per month and then bill me $72.99 per month and try to charge me $236.47.
A classic bait and switch. Very unethical businessmen
Charles
Santa Rosa, California
U.S.A.
Following installation, DirectTv billed me $236.47 and proceeded to charge me $72.99 per month for the Plus DVR Package. Upon my complaint, some employees said the $236 charge was for a "Programming adjustment" which they changed to "Charge for receiver (antenna ?") when I challenged the "Programming adjustment". When I challenged them and asked for my "Free installation" by snail mail, by email and by telephone, I have now had contact with over 7 DirectTV representatives, none of whom can tell me what the $236.47 charge is for. They tried to chage it to my credit card. I challended it and MasterCard refunded the charge to me. I have been unable to find a DirecdtTV employee who can explain this proposed charge or reverse it or find an employee who can explain their $72.99 per month charge.
They advertise "Free installation" and quote a price of $44.95 per month and then bill me $72.99 per month and try to charge me $236.47.
A classic bait and switch. Very unethical businessmen
Charles
Santa Rosa, California
U.S.A.
