Susan
Pigeon Forge,#2Consumer Comment
Sat, December 08, 2012
I wonder why they didn't offer to move mine for free? Oh, maybe it was because:
1. The service wasn't working as it should from the time we got it.
2. We were newer customers
3. One rep quoted $99 for the move and another quoted $299. Which was it now?
4. Because they didn't want to?
I really don't know, but what I know is this:
FACT: They OFFERED to cancel my contract and waive early cancellation fees due to the multiple issues we had with their service. I took them up on that and was told I would not be charged anything further. They did NOT disconnect the service as agreed and let it keep going and going and going AFTER we moved. (why in the world would i purposely leave service on at an address that I wasn't going to be living at?) As a result, my bank account was just debited for over 300 bucks. Billing supervisor blamed it on me. He said it was for "early cancellation" fees. Oh yeah, those were the fees that I was told I would not be charged. Gosh, and somehow that is my fault? I can sympathize with this person, although I see the point in the multiple move issues, BUT, how can DirecTV just go in and do an unauthorized charge against my bank account? I'll tell ya how.. because they do lie. I was lied to. HAD I known then what I know now, I'd have written down names... dates.. the whole 9 yards. Funny how the bank is SO willing to process my dispute so quickly. (maybe they know something i don't) I'm glad, because I sure could use that money to pay the bills that are due on service providers that are actually PROVIDING a service to me at this time.
Melissa
Randleman,#3Consumer Comment
Fri, December 07, 2012
I can relate all too well with this complaint. While I did know that there was a contract and disconnect fees I assumed that I would be able to move the service if I moved. I have bought a house and they want to charge me $219 to move or pay the disconnection fee of about the same amount. They advertise that you just take your receivers and remotes with you and they do the rest. This would be my first move, so seeing the Direct TV representive commenting on here about how they allow one move per 12 months really makes me wonder. That's not what they told me.
Hey Direct TV, where is my free move per 12 month period? They totally acted like they would rather loose a customer than move my service for free because no matter what I do they are going to charge me over $200. This isn't the first problem I've had with Direct TV. I've had to call almost every month over billing issues, I prefer not to spend my time on the phone with these people for hours every month especially when I pay over $80 to them every month. I will be filling my own claim soon, on the phone with them now (on hold of course, going over my minutes on my cell phone plan over this so it's really costing me)
Lil J
Lavalette,#4Consumer Comment
Fri, December 05, 2008
It is printed very clearly on any correspondence and on our website that you can only use the mover's connection for free relocation 1 time in a 12 month period. The issue with your "contract that doesn't exist" there is no way that you came back to directv and avoid a contract unless you owned the receivers and were reactivating them. Everytime you accept any receiver from directv that starts a new lease agreement. Advanced receivers (dvr, hd, or hd-dvr) come with a 2 year commitment and standard receivers come with an 18-month commitment. Your mover's connection likely came with a free equipment upgrade, mine did when I used it before I became a directv employee. I understood at the time I was starting a new 2 year contract and was fine with it because I love my service and never have any problems with it. So many customers are always wanting free, free, free. How do you expect directv to make any money if you keep getting everything free. We have to get our money back so you get into the commitment when you take the free equipment upgrades.
J0hnnyv
Ocean City,#5Consumer Comment
Fri, November 21, 2008
I am a new customer for 2 months now and when I signed up over the phone the rep must have told me atleast 3 times that there was a 2 year agreement with HD dvr service and he even took it seemed like 5 minutes explaining the penalties and what the charges would be. I always read directv.com and all of their policies to see how they work as a company. The moving thing I actually read about a few weeks ago and everything you are complaining about is clearly outlined here on their moving page on the movers connection terms and conditions: DIRECTV MOVERS CONNECTION: Offer available once in any 12 month period for qualifying customers only. Qualifications based on tenure, package level, payment history and other factors. Sport blackouts and your ability to receive local channels or broadcast networks may be affected by new address. HBO, Starz and Showtime Offer: Offer ends 03/03/09. Customer will automatically receive a $35/mo. bill credit for 3 months. IF, AFTER 3 CONSECUTIVE MONTHS, CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE HBO, STARZ AND SHOWTIME SERVICE, THEN ALL SERVICES TO WHICH CUSTOMER IS SUBSCRIBING WILL AUTOMATICALLY CONTINUE ON THE 4TH MONTH AT THE THEN-PREVAILING RATES. DIRECTV System has a feature which restricts access to channels. To remain eligible, DIRECTV account must remain in good standing or bill credits will cease. Residential customers only. Account must be in "good standing," as determined by DIRECTV in its sole discretion, to remain eligible. Receipt of DIRECTV programming subject to DIRECTV Customer Agreement; copy provided at directv.com/legal and in first bill. Programming, pricing, terms and conditions subject to change at any time. Pricing is residential. Taxes not included. DIRECTV services are not provided outside the U.S. Receipt of DIRECTV programming is subject to DIRECTV Customer Agreement; copy provided at directv.com/legal and in your first bill. HBO is a service mark of Home Box Office, Inc.. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc, a CBS Company. Starz and related channels and service marks are the property of Starz Entertainment, LLC. 2008 DIRECTV, Inc. DIRECTV, the Cyclone Design logo, DIRECTV MOVERS CONNECTION and FEEL THE JOY are registered trademarks of DIRECTV, Inc. On their main page for "moving" it even shows the premium channel 3 month free promotin with an * and the asterisk was explained above that its a charge and then a credit over the 3 months. I feel your pain in this one but you also definitely signed paperwork showing the 2 year agreement as well. They did exactly what their website moving policy describes: give you a free move once every 12 months, gave you the hbo,starz,showtime for free for 3 months. And they have to charge you for the 2nd move within a year. I wish you luck but am not sure you can win this one in court or anywhere else. Keep us posted.
Kaj79
Bossier City,#6Consumer Comment
Sat, November 08, 2008
Unfortunately, you are under an agreement with DIRECTV for 18 or 24 months if you signed up in 2008. Prior to '08 it was 12 month agreement. The paperwork you should have been asked to sign at installation was the agreement. DIRECTV only offers 1 free mover's connection in a 12 month period. My suggestion, see if you can locate a local dealer in your area, look in the yellow pages. Bring all your receivers, remotes and even the dish to your new home. If you call someone local, they may can give you a better deal on the cost of the move than what the corporate office is wanting to charge you. Just be sure you update your new address w/Directv so you get your bills.
Carie
San Diego,#7Consumer Suggestion
Sat, November 01, 2008
So, Directv moves your service for free and then you want them to do it again in a few months and so you get mad because they tell you there is a cost. I don't get it. From their Movers Terms: DIRECTV MOVERS CONNECTION: Offer available once in any 12 month period for qualifying customers only. Qualifications based on tenure, package level, payment history and other factors.