Amber
Lake City,#2UPDATE Employee
Wed, July 30, 2008
i'm a customer service rep for Directv. The Protection Plan covers the cost of: service calls, receiver replacements, and remote replacements. THAT'S IT. the early cancellation fee would have been because of a commitment you enterred for upgrading to an HD receiver. You get charged for not completing an 18 or 24-month commitment, depending on the receiver you upgrade (standard or HD). If you have a past due balance, the systems WILL NOT let us activate a receiver. Customer Service has no control over this. The only thing you proved by not signing off the work order when the Technician came, was not letting him get paid for the job.
Amber
Lake City,#3UPDATE Employee
Wed, July 30, 2008
i'm a customer service rep for Directv. The Protection Plan covers the cost of: service calls, receiver replacements, and remote replacements. THAT'S IT. the early cancellation fee would have been because of a commitment you enterred for upgrading to an HD receiver. You get charged for not completing an 18 or 24-month commitment, depending on the receiver you upgrade (standard or HD). If you have a past due balance, the systems WILL NOT let us activate a receiver. Customer Service has no control over this. The only thing you proved by not signing off the work order when the Technician came, was not letting him get paid for the job.
Amber
Lake City,#4UPDATE Employee
Wed, July 30, 2008
i'm a customer service rep for Directv. The Protection Plan covers the cost of: service calls, receiver replacements, and remote replacements. THAT'S IT. the early cancellation fee would have been because of a commitment you enterred for upgrading to an HD receiver. You get charged for not completing an 18 or 24-month commitment, depending on the receiver you upgrade (standard or HD). If you have a past due balance, the systems WILL NOT let us activate a receiver. Customer Service has no control over this. The only thing you proved by not signing off the work order when the Technician came, was not letting him get paid for the job.
Marie
DALLAS,#5Author of original report
Thu, July 24, 2008
Just don't take what someone say or do for and answer. After I made phone call after phone call with the company. I wrote and e-mail DIRECTV several times. Still being told one thing or and other no one could give me answer to why I was charge $460.00 for and early cancellation fee. When I had been paying a protection fee for the equipment what was the fee for. I got several differ answers from several different people. Until I finally demanded to speak with someone other than the sevice reps on the phone. And I am happy to say that that the issue has been resolved. After two months of trying to correct this issue. The money was credited back to my account. Because the protection plan covered the equipment. So don't just give up when you know you are right. But the trouble I went through I did get a new bank card, and I would never pay a bill with my card over the phone again.