- Report: #302300
Complaint Review: DirecTv - Greenwood Village Colorado
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Author Confirmed
Why?
DirecTv
P.O. Box 6550 Greenwood Village, 80155 Colorado, U.S.A.
Phone:
800-531-5000
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DirecTv, CHARGED EARLY CANCELLATION FEE WITHIN THEIR OWN THREE DAY GRACE PERIOD Greenwood Village Colorado
I ordered DirecTv. When it was finally installed at 9:00pm on a Saturday, after the installer cut my water main, I did not have the programming I was promised. I called customer service on Monday. I was told that the programming I wanted was not available in my area (network channels), that I could put in a request for a waiver and pay for the services that I was told I would get for what I had already agreed to pay. The rep told me that I could cancel the service since it was not outside the three day time frame for early cancellation with no penalties.
On Wednesday, DirecTv charged my credit card $325 for an early cancellation fee. I called that night and was told
that I was right; I should not have been charged that fee, but it will take six to eight weeks to get my money back due to their procedures.
Adavis16
Dothan, Alabama
U.S.A.
On Wednesday, DirecTv charged my credit card $325 for an early cancellation fee. I called that night and was told
that I was right; I should not have been charged that fee, but it will take six to eight weeks to get my money back due to their procedures.
Adavis16
Dothan, Alabama
U.S.A.
