- Report: #318550
Complaint Review: DIRECTV - Greenwood Village Colorado
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Author Confirmed
Why?
DIRECTV
Po Box 6550 Greenwood Village, 80155 Colorado, U.S.A.
Phone:
800-4944388
Web:
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DIRECTV Ripoff Artist...Scammers..unethical...Horrible Customer Service!!! Greenwood Village Colorado
My husband and I have had Directv since its inception.....That being said you would think they may value the business of someone who has been with them that long...NOOOOOOO!!!! I won't go into the details of why we cancelled...boils down to them telling us one thing and doing another but here is where i am pissed! We cancelled....a few days later we got a call saying they were sending out the boxes to send back our 5 receivers and to make sure we send them back or we will be charged...well low and behold that same day I got the call BEFORE i even got the boxes they took out $1070.00 out of my bank account....I was livid....the next day I got the boxes and the slip said I have 10 days or I will be charged....
We called and spoke to SO many people each one gives you a different story..even the managers you never hear the same thing twice..."your money will be back in 3 business days.....8 business day....8 weeks....5 business days"...well here it is 3 weeks later i still have a credit on my account but no money from them yet.....we call daily go as high up as we can and still no resolve....
I have never delt with such a dishonest company...I can't believe there is no Class Action suit on them...Their customer service reps are a bunch of idiots and have no clue...of course what do you expect when even the manages can't get their answers straight.....they are crooks and I want my money back NOW~!!! They have the receivers but I don't have my $$$$$$!
Diane
Lino Lakes, Minnesota
U.S.A.
We called and spoke to SO many people each one gives you a different story..even the managers you never hear the same thing twice..."your money will be back in 3 business days.....8 business day....8 weeks....5 business days"...well here it is 3 weeks later i still have a credit on my account but no money from them yet.....we call daily go as high up as we can and still no resolve....
I have never delt with such a dishonest company...I can't believe there is no Class Action suit on them...Their customer service reps are a bunch of idiots and have no clue...of course what do you expect when even the manages can't get their answers straight.....they are crooks and I want my money back NOW~!!! They have the receivers but I don't have my $$$$$$!
Diane
Lino Lakes, Minnesota
U.S.A.
3 Updates & Rebuttals
Case Closed
Tewksbury,Massachusetts,
U.S.A.
How to file a complaint with the state of CA
#2Consumer Suggestion
Tue, March 18, 2008
Directv's headquarters is located in CA: Directv 2230 East Imperial Highway El Segundo, CA 90245 Primary Phone: (310) 535-5000 Primary Fax: (310) 964-6590 Primary Contact: Bobby Vernon ,Customer Care Manager I highly recommend filing a complaint with the state of California Dept. of Cunsumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form: http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf Here's some info you'll need to complete the form: BUREAU OF ELECTRONIC AND APPLIANCE REPAIR Licensee Name: DIRECTV, INC. License Type: SERVICE CONTRACT SELLER License Number: 4340 License Status: CLEAR Definition Expiration Date: July 31, 2008 Issue Date: July 19, 2001 City: EL SEGUNDO State: CA Zip: 90245 County: LOS ANGELES Actions: No You can fax or mail the form and the state will contact you within a week or two.
Case Closed
Tewksbury,Massachusetts,
U.S.A.
How to file a complaint with the state of CA
#3Consumer Suggestion
Tue, March 18, 2008
Directv's headquarters is located in CA: Directv 2230 East Imperial Highway El Segundo, CA 90245 Primary Phone: (310) 535-5000 Primary Fax: (310) 964-6590 Primary Contact: Bobby Vernon ,Customer Care Manager I highly recommend filing a complaint with the state of California Dept. of Cunsumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form: http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf Here's some info you'll need to complete the form: BUREAU OF ELECTRONIC AND APPLIANCE REPAIR Licensee Name: DIRECTV, INC. License Type: SERVICE CONTRACT SELLER License Number: 4340 License Status: CLEAR Definition Expiration Date: July 31, 2008 Issue Date: July 19, 2001 City: EL SEGUNDO State: CA Zip: 90245 County: LOS ANGELES Actions: No You can fax or mail the form and the state will contact you within a week or two.
Case Closed
Tewksbury,Massachusetts,
U.S.A.
How to file a complaint with the state of CA
#4Consumer Suggestion
Tue, March 18, 2008
Directv's headquarters is located in CA: Directv 2230 East Imperial Highway El Segundo, CA 90245 Primary Phone: (310) 535-5000 Primary Fax: (310) 964-6590 Primary Contact: Bobby Vernon ,Customer Care Manager I highly recommend filing a complaint with the state of California Dept. of Cunsumer Affairs. This applies no matter what state you live in. Here is a link to the complaint form: http://www.dca.ca.gov/online_services/complaints/compl-form-elm.pdf Here's some info you'll need to complete the form: BUREAU OF ELECTRONIC AND APPLIANCE REPAIR Licensee Name: DIRECTV, INC. License Type: SERVICE CONTRACT SELLER License Number: 4340 License Status: CLEAR Definition Expiration Date: July 31, 2008 Issue Date: July 19, 2001 City: EL SEGUNDO State: CA Zip: 90245 County: LOS ANGELES Actions: No You can fax or mail the form and the state will contact you within a week or two.
