Kymberlei
Destrehan,#2Author of original report
Sat, August 25, 2007
Today, I have received a reimbursement of $62.00 that I requested from Directv for overdraft charges that I incurred because of their improper billing. Be persistent.
Kymberlei
Destrehan,#3Author of original report
Fri, August 17, 2007
Still waiting on my reimbursement from directv for 2 overdraft charges. I faxed them my request letter on July 12, 2007. On July 26, 2007, they say that "they didn't receive my fax", even though I have confirmation. I have resent my fax. STILL WAITING. Regarding Jamison's response/rebuttal I pulled a portion of their agreement currently on their website and posted it here where it clearly states thirty (30) days. http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=P500014 RETURN OF DIRECTV EQUIPMENT. If you cease to be DIRECTV's customer for any reason (whether voluntarily or involuntarily) or if you decide to disconnect/cancel/terminate your DVR service or HD Access fee (if you are leasing a DVR or HD Receiver), you must call DIRECTV within seven (7) days after the termination of your DIRECTV programming services, DVR service or HD Access fee, as applicable, to (i) make arrangements for DIRECTV to pick up all your DIRECTV equipment; or (ii) obtain information from DIRECTV necessary to arrange for a ground or air freight service to pick up and deliver all of your DIRECTV equipment to DIRECTV. You acknowledge that the DIRECTV equipment belongs to DIRECTV and the DIRECTV equipment, including the access card inserted into each receiver, must be returned to DIRECTV in good working order, normal wear and tear excepted. In the event that all of the DIRECTV equipment is not returned to DIRECTV within thirty (30) days of the termination of your DIRECTV programming services or is damaged when it is returned to DIRECTV, you agree to pay DIRECTV the sum of $55 per each DIRECTV standard receiver; $200 for each DIRECTV DVR Receiver; $240 for each DIRECTV HD Receiver; or $470 for each DIRECTV HD DVR Receiver that is not returned to DIRECTV or that is damaged when it is returned to DIRECTV as compensation for a portion of the expenses incurred by DIRECTV in establishing your account and providing you the DIRECTV equipment for your use. Visit DIRECTV.com or call 1-800-531-5000 for details.
Kymberlei
Destrehan,#4Author of original report
Fri, August 17, 2007
Still waiting on my reimbursement from directv for 2 overdraft charges. I faxed them my request letter on July 12, 2007. On July 26, 2007, they say that "they didn't receive my fax", even though I have confirmation. I have resent my fax. STILL WAITING. Regarding Jamison's response/rebuttal I pulled a portion of their agreement currently on their website and posted it here where it clearly states thirty (30) days. http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=P500014 RETURN OF DIRECTV EQUIPMENT. If you cease to be DIRECTV's customer for any reason (whether voluntarily or involuntarily) or if you decide to disconnect/cancel/terminate your DVR service or HD Access fee (if you are leasing a DVR or HD Receiver), you must call DIRECTV within seven (7) days after the termination of your DIRECTV programming services, DVR service or HD Access fee, as applicable, to (i) make arrangements for DIRECTV to pick up all your DIRECTV equipment; or (ii) obtain information from DIRECTV necessary to arrange for a ground or air freight service to pick up and deliver all of your DIRECTV equipment to DIRECTV. You acknowledge that the DIRECTV equipment belongs to DIRECTV and the DIRECTV equipment, including the access card inserted into each receiver, must be returned to DIRECTV in good working order, normal wear and tear excepted. In the event that all of the DIRECTV equipment is not returned to DIRECTV within thirty (30) days of the termination of your DIRECTV programming services or is damaged when it is returned to DIRECTV, you agree to pay DIRECTV the sum of $55 per each DIRECTV standard receiver; $200 for each DIRECTV DVR Receiver; $240 for each DIRECTV HD Receiver; or $470 for each DIRECTV HD DVR Receiver that is not returned to DIRECTV or that is damaged when it is returned to DIRECTV as compensation for a portion of the expenses incurred by DIRECTV in establishing your account and providing you the DIRECTV equipment for your use. Visit DIRECTV.com or call 1-800-531-5000 for details.
Kymberlei
Destrehan,#5Author of original report
Fri, August 17, 2007
Still waiting on my reimbursement from directv for 2 overdraft charges. I faxed them my request letter on July 12, 2007. On July 26, 2007, they say that "they didn't receive my fax", even though I have confirmation. I have resent my fax. STILL WAITING. Regarding Jamison's response/rebuttal I pulled a portion of their agreement currently on their website and posted it here where it clearly states thirty (30) days. http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=P500014 RETURN OF DIRECTV EQUIPMENT. If you cease to be DIRECTV's customer for any reason (whether voluntarily or involuntarily) or if you decide to disconnect/cancel/terminate your DVR service or HD Access fee (if you are leasing a DVR or HD Receiver), you must call DIRECTV within seven (7) days after the termination of your DIRECTV programming services, DVR service or HD Access fee, as applicable, to (i) make arrangements for DIRECTV to pick up all your DIRECTV equipment; or (ii) obtain information from DIRECTV necessary to arrange for a ground or air freight service to pick up and deliver all of your DIRECTV equipment to DIRECTV. You acknowledge that the DIRECTV equipment belongs to DIRECTV and the DIRECTV equipment, including the access card inserted into each receiver, must be returned to DIRECTV in good working order, normal wear and tear excepted. In the event that all of the DIRECTV equipment is not returned to DIRECTV within thirty (30) days of the termination of your DIRECTV programming services or is damaged when it is returned to DIRECTV, you agree to pay DIRECTV the sum of $55 per each DIRECTV standard receiver; $200 for each DIRECTV DVR Receiver; $240 for each DIRECTV HD Receiver; or $470 for each DIRECTV HD DVR Receiver that is not returned to DIRECTV or that is damaged when it is returned to DIRECTV as compensation for a portion of the expenses incurred by DIRECTV in establishing your account and providing you the DIRECTV equipment for your use. Visit DIRECTV.com or call 1-800-531-5000 for details.
Kymberlei
Destrehan,#6Author of original report
Fri, August 17, 2007
Still waiting on my reimbursement from directv for 2 overdraft charges. I faxed them my request letter on July 12, 2007. On July 26, 2007, they say that "they didn't receive my fax", even though I have confirmation. I have resent my fax. STILL WAITING. Regarding Jamison's response/rebuttal I pulled a portion of their agreement currently on their website and posted it here where it clearly states thirty (30) days. http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=P500014 RETURN OF DIRECTV EQUIPMENT. If you cease to be DIRECTV's customer for any reason (whether voluntarily or involuntarily) or if you decide to disconnect/cancel/terminate your DVR service or HD Access fee (if you are leasing a DVR or HD Receiver), you must call DIRECTV within seven (7) days after the termination of your DIRECTV programming services, DVR service or HD Access fee, as applicable, to (i) make arrangements for DIRECTV to pick up all your DIRECTV equipment; or (ii) obtain information from DIRECTV necessary to arrange for a ground or air freight service to pick up and deliver all of your DIRECTV equipment to DIRECTV. You acknowledge that the DIRECTV equipment belongs to DIRECTV and the DIRECTV equipment, including the access card inserted into each receiver, must be returned to DIRECTV in good working order, normal wear and tear excepted. In the event that all of the DIRECTV equipment is not returned to DIRECTV within thirty (30) days of the termination of your DIRECTV programming services or is damaged when it is returned to DIRECTV, you agree to pay DIRECTV the sum of $55 per each DIRECTV standard receiver; $200 for each DIRECTV DVR Receiver; $240 for each DIRECTV HD Receiver; or $470 for each DIRECTV HD DVR Receiver that is not returned to DIRECTV or that is damaged when it is returned to DIRECTV as compensation for a portion of the expenses incurred by DIRECTV in establishing your account and providing you the DIRECTV equipment for your use. Visit DIRECTV.com or call 1-800-531-5000 for details.
Jamie
Summerville,#7UPDATE Employee
Wed, August 15, 2007
Hi. I work at a Directv Call Center. I was reading your report and it struck me with surprise to say the least. I wanted 2 apologize for any incovience you had with Directv Services. With returning your equipment there are fee's if they are not returned and to the office within 7days via Fedex. So that's most likely were that fee came from. Also Directv has a right to draft from any card on file via user agreement. I just wanted to assist you by giving you some information from the inside. Jamison USA
Kymberlei
Destrehan,#8Author of original report
Mon, July 16, 2007
July 10, 2007 I recieved credited back to my bank account $119.62. This is the amount I had overpaid and the amount they took out of my bank account. I started shooting off emails to people and places and about thirty minutes after I wrote my rip-off report, someone from the office of the president called me. Wow!, it was July 4th. [email protected] [email protected] Not sure which one got me to the office of the president. This is the Phone # 888-237-8327 I am now going after two overdraft charges. They say that I should get this by July 23rd, 2007. I will update on this situation.