- Report: #994534
Complaint Review: DirecTV - Holiday Florida
Reported By:
cork1528 -
Holiday, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DirecTV
Holiday, 34691 Florida, United States of America
Phone:
1-800-347-3288
Web:
www.directv.com
Categories:
Business Rating:
(0)
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DirecTV charged credit card AFTER I cancelled installation Holiday, Florida
Direct TV charged my card after I cancelled them to install anything. I called them on Wednesday to sign up. They told me that they would charge my credit card an installation fee of $32.85. I told them I did not have money until Friday and that they could not run it until then. That was the end of the conversation. On Thursday I decided I did not want to go with Direct Tv and decided to call them to cancel my installation. I received confirmation that nothing would be charged to my card on Friday. I then received a text message to call them regarding my upcoming installation. I called them and asked why I was getting a text message when I cancelled it the day before.
I was told the text message was automatic and was promised again NOTHING would be charged on my card. I checked my account balance and guess what was charged on Friday? $32.85 from Direct TV installation. When I called them to ask them why this was done they stated they would not have held my info. I told them my account is now overdrawn because I told them on the first call that I would not have money until Friday which they said was OK. Clearly, this was not as I was charged $32.85 from directTv and another $32.00 overdraft fee from my bank. The only thing Direct Tv could do is refund me the $32.85. This is a SCAM! I was told NOTHING WOULD BE CHARGED and now I am overdrawn. I was being proactive and called back on Thursday to confirm they would NOT charge it.
I was told the text message was automatic and was promised again NOTHING would be charged on my card. I checked my account balance and guess what was charged on Friday? $32.85 from Direct TV installation. When I called them to ask them why this was done they stated they would not have held my info. I told them my account is now overdrawn because I told them on the first call that I would not have money until Friday which they said was OK. Clearly, this was not as I was charged $32.85 from directTv and another $32.00 overdraft fee from my bank. The only thing Direct Tv could do is refund me the $32.85. This is a SCAM! I was told NOTHING WOULD BE CHARGED and now I am overdrawn. I was being proactive and called back on Thursday to confirm they would NOT charge it.
1 Updates & Rebuttals
Ken
Colorado,USA
I'm really curious....
#2Consumer Comment
Thu, January 10, 2013
"DirecTV charged credit card AFTER I cancelled installation ."
"I told them my account is now overdrawn because I told them on the first call that I would not have money until Friday which they said was OK. Clearly, this was not as I was charged $32.85 from directTv and another $32.00 overdraft fee from my bank. The only thing Direct Tv could do is refund me the $32.85. This is a SCAM!"
How would this overdraw your credit card and incur a NSF fee from your bank?
