- Report: #178606
Complaint Review: DIRECTV - Los Angeles California
-
Author Confirmed
Why?
DIRECTV
Los Angeles, 90054-1000 California, U.S.A.
Phone:
800-531-5000
Web:
N/A
Categories:
Business Rating:
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DIRECTV ripoff Los Angeles California
DIRECTV RipOff WrightwoodCal, San Bernardino County
Customer Service Reps out of control, OBNOXIOUS, Hang Up on us. CSRs refusal to accept return of "upgraded" (a sick joke)VASTLY INFERIOR DirecTV PLUS DVR system. We were promised a TiVo-based 70 hour system and they delivered this piece of junk DVR. Now they say LIKE IT OR LUMP IT: PAY UP or do without their services.
DISCONNECTED ALL OF OUR SERVICES 2/22/2005
Via e-mail DirecTV CSRs repeatly promise to return phone calls: No return calls
Have gone to Better Business Bureau, only to find they are FLOODED with similar complaints. Filed a complaint at BBB.
This company needs to be punished for their irresponsible bad behavior and failure to adequately supervise their Customer DIS-Service Department personnel.
Tootsie
Wrightwood, California
U.S.A.
Customer Service Reps out of control, OBNOXIOUS, Hang Up on us. CSRs refusal to accept return of "upgraded" (a sick joke)VASTLY INFERIOR DirecTV PLUS DVR system. We were promised a TiVo-based 70 hour system and they delivered this piece of junk DVR. Now they say LIKE IT OR LUMP IT: PAY UP or do without their services.
DISCONNECTED ALL OF OUR SERVICES 2/22/2005
Via e-mail DirecTV CSRs repeatly promise to return phone calls: No return calls
Have gone to Better Business Bureau, only to find they are FLOODED with similar complaints. Filed a complaint at BBB.
This company needs to be punished for their irresponsible bad behavior and failure to adequately supervise their Customer DIS-Service Department personnel.
Tootsie
Wrightwood, California
U.S.A.
1 Updates & Rebuttals
Larry
Eagle,Idaho,
U.S.A.
Equipment
#2UPDATE Employee
Mon, June 05, 2006
With one exception, when you order new equipment from Directv, they cannot promise you a specific make or model of equipment. The only way you can be sure of getting a "Tivo-based" digital video recorder is to purchase it yourself. The exception at this time is an HD-DVR. They can promise a Tivo-based dvr, model number HR10-250 at this time. The reason for this is that this is the only HD DVR currently being distributed for use with Directv systems.
