- Report: #1202504
Complaint Review: Directv - Nationwide
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Author Confirmed
Why?
Directv
Nationwide, USA
Phone:
800-531-5000
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DirecTV DirecTV is charging me unfair cancellation fee El Segundo Nationwide
I am a 72 year old grandmother, partially handicapped as I now need a walker, and struggling financially. I receive Social Security benefits and some state help and food stams.
I started a contract with DirecTV on 8/1/2012. I ordered the DVR receiver for my living room TV and a HD receiver for the bedroom. In November 2013 I updated the receiver in my bedroom. I Paid $83.98 which included $19.98 shipping and I installed it myself. I cancelled DirecTV on 1/7/2015 and was told I would have a $200 cancellation fee. I was told that by getting that new receiver for my bedroom, my contract was extended for another 24 months. I spoke to a supervisor and he threatened me that they would have a collection agency after me. He also said the phone calls are recorded and he could prove that I accepted all the terms of the new contract. I can't remember this. I asked the rep on one of my many calls to send me a copy of the contract that I agreed to and was sent a blank contract order form. I was told they sent me an email with the information in November 2013. I don't remember that either. They never sent me proof where my name and date is shown. They are only going by their recorded phone calls. I have nothing in writing. I called again on 1/8/2015 and spoke to someone named Serena(sp) and told her my problem. She put me on hold and when she got back to me, she told me that the fee was waived. I called again this week and was told that it was denied and they couldn't find any conversations with Serena about the fee being waived. I told them I wanted the money back that I paid for the receiver and was told no, that this is a one time fee.
I received a bill for $215.16 and sent them a check for $15.16. I also returned one receiver last week and they still haven't received it which worries me.
I called again last night and ask the rep to explain their so called policy on equipment. He told me that every time you get a new or upgraded receiver, your contract is extended 24 months. So if I bought another TV for my kitchen or computer room today, the contract would be extended for another 24 months from today's date.This is criminal. I can't understand how they can get away with this.
These people are nasty, rude and uncaring. All they want is to screw you out of money.
1 Updates & Rebuttals
Helen
Sun City,Arizona,
RESOLVED
#2Author of original report
Tue, January 20, 2015
I just received a phone call from Directv and was told they waived the $200 cancellation fee. I did file a complaint with the BBB last week. The BBB contacted Directv and they agreed on the cancellation fee. I am so relieved.
