Peter
Pony,#2Consumer Comment
Sun, August 17, 2008
Thank you for the employee for revealing "the truth" behind this hard-to-believe scenario. To the woman who claimed to be "ripped off" -- first of all, when dealing with ANY car wash, you are doing so AT YOUR OWN RISK. Car washes do not assume responsibility for alleged damage to your vehicle, inside or out. It sounds extremely unlikely that a carwash employee could have possibly broken your key, seeing as how the key was in the ignition when you arrived, and still in when you left. They had no reason to take the key out, break it on purpose and then give it back to you. Funny how magically the car started without incident as soon as you realized you were not going to get a penny out of the carwash owners.
Tammy
Antioch,#3REBUTTAL Owner of company
Sun, August 17, 2008
First let me say we do not remove keys from vehicles, all we do is start them if a customer turned it off. The part of the key that broke was the clicker attached to the key ring. If turning it while in the ignition causes it to fall apart this tells me it must have already been broke. I was not there at the time but I reviewd our camera's and not one time was the key taken out of the car. I watched you and a child get out and watch the attendent pull it to the vacuum area. After he started to vacuum you walked in to the lobby. When the employee was finished vacuuming he then drove it to the wash tunnel, once in the tunnel he puts the car in neutral and turns off ignition, when he did this the clicker fell apart. Anyone who has one of these knows that brusing up against it with your hand would not cause it to break. That was the first time he had to touch the keys. You told everyone up front that you could not drive the car now and would have to call a wrecker service. The whole time you were complaining loudly! About 15 mins pass and it was closing time for us you told my husband and employee's that now you had to wait on a wrecker, you wanted Dirty Car to pay for this. After everyone leaves including my husband a car pulls in and you speak to them as if you knew who it was and immediately get in your car and drive off. It was like a miracle that your car suddenly worked. No Wrecker, No Towing. I the have video saved if you would like to view it yourself. We have camera's all over the property and can review every situation. Tammy