- Report: #1216419
Complaint Review: DiscountBatt - Internet
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Author Not Confirmed
Why?
DiscountBatt
Internet, USA
Web:
http://www.discountbatt.com/
Categories:
Business Rating:
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DiscountBatt NewEgg NOT Trustworthy San Diego, CA Internet
This company does not honor warranties on their products. I purchased an AC Adapter for my laptop the beginning of December 2014. I received it approximately ten days later. Within the 90 warranty period, the adapter stopped working and would not charge my laptop. I contacted the company which can only be reached by email concerning the warranty. I was told that I had to pay for shipping the item back, delivery confirmation, and provide a $10 check for processing and shipping a replacement. When I explained that the adapter originally cost $16 and they were asking me to pay $16 for the replacement. This didn't seem to be much of a warranty. Their response was to keep repeating the same thing over and over again and thanking me for understanding. Well, I don't understand and I will not order from this company ever again. I believe this company is highly unethical and I encourage anyone who reads this to avoid doing business with them.
2 Updates & Rebuttals
DiscountBatt is the problem!
#2Author of original report
Fri, March 20, 2015
Thank you for kind response. I have filed a trouble report with Newegg, but I was told that the matter was up to DiscountBatt. My experience with them has already been noted. Newegg should seriously consider whether to be affiliated with DiscountBatt in the future.
Newegg_Support
Whittier,California,
USA
Please contact us.
#3UPDATE Employee
Thu, March 19, 2015
Hello Judy,
Thank you for bringing this to our attention. We're very sorry that your AC adaptor stopped working and you are having difficulty with the warranty with the manufacturer. Please contact us at [email protected] if there is anything we can do to help. Thank you!
