#20
Wed, May 15, 2002
This is a common problem, most often with DISH Network and DISHNET. Customer Service people from both the programmer and the service provider blame the other and intentionally confuse the customer. If it were not for this website, you would still be ignoring the problem.
Charles
Fairfax,#3UPDATE Employee
Tue, May 14, 2002
We have spoken to this customer. She states that she now understands that Dish Network is a separate company from VMC Satellite, Inc.
VMC Satellite, Inc. is a dealer for Dish Network. We have explained that we do not handle her billing and that is the problem she is having. Dish Network is the company that bills her for service.
We have also requested that she forward us an email with her complaint so that we can try to influence Dish Network for her.
To this date, we have not received anything from her.
Thanks for your time.