- Report: #86687
Complaint Review: Dish Network - Echosphere Corporation - El Paso Texas
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Author Not Confirmed
Why?
Dish Network - Echosphere Corporation
1285 Joe Battle El Paso, 79927 Texas, U.S.A.
Phone:
800-333-3474
Web:
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Dish Network - Echosphere Corporation ripoff, dishonest charges, wrongful withdrawal of funds El Paso, Texas and Englewood Colorado
On March 11, 2004 I called Dish Network and canceled service. I was instructed to return all my equipment to them via UPS in the shipping boxes they would send me. On March 16, 2004 I received the boxes, packed up the equipment, and dropped at a UPS mail station the next day, March 17, 2004.
On April 5, 2004 I noticed a debit charge in the amount of $89.31 in my bank account for Dish Network. I called to find out what the charge was for and they insisted I did not return all my equipment. I insisted I returned all equipment and they told me to prove it. They didn't offer to help research it or look into it on their end.
I contacted UPS with my tracking numbers and UPS confirmed that both boxes were delivered to Dish in El Paso at their dock on March 19, 2004. Two days after I shipped it.
I called Dish and requested a refund for the funds they took because I had two checks bounce and would have more if the money wasn't put back in my account and was informed that they did not have to credit my account immediately. They had 7 to 10 days to MAIL me a check. This means it could be as long as 15 days before I recieve MY money that they wrongfully took, without notice from my account.
Deborah
Littleton, Colorado
U.S.A.
On April 5, 2004 I noticed a debit charge in the amount of $89.31 in my bank account for Dish Network. I called to find out what the charge was for and they insisted I did not return all my equipment. I insisted I returned all equipment and they told me to prove it. They didn't offer to help research it or look into it on their end.
I contacted UPS with my tracking numbers and UPS confirmed that both boxes were delivered to Dish in El Paso at their dock on March 19, 2004. Two days after I shipped it.
I called Dish and requested a refund for the funds they took because I had two checks bounce and would have more if the money wasn't put back in my account and was informed that they did not have to credit my account immediately. They had 7 to 10 days to MAIL me a check. This means it could be as long as 15 days before I recieve MY money that they wrongfully took, without notice from my account.
Deborah
Littleton, Colorado
U.S.A.
2 Updates & Rebuttals
Mattfast1
Centennial,Colorado,
U.S.A.
Where?
#2UPDATE Employee
Wed, October 24, 2007
Where is this employee rebuttal? It doesn't seem to be listed. Oh, and by the way, this company hasn't gone by the name "EchoSphere" for quite some time - it was changed in the '80's when the company went international to "EchoStar".
Deborah
Littleton,Colorado,
U.S.A.
DN Employee Greg from West Virginia Doesn't Know What He's Talking About
#3Author of original report
Tue, April 06, 2004
Greg states in his rebuttal that you have to give "written" authorization to a CSR in order for them to be able to debit your account. That is a bunch of BULL. I never gave written authorization to anyone at DN to debit my account and they STILL took funds from my bank. Explain that one. The only reason they had my number was because I made my payment by phone ONCE!!!!!! Little did I know at the time that they would rip me off. I have a daughter who is bipolar and I'm unable to fill her prescriptions because of what DN did to me by taking UNAUTHORIZED funds from my account. But I'm sure this makes no difference to DN employees or Charlie himself. Oh, and by the way Greg, I know what a CSR is and myself along with hundreds of other people know all to well the character of the CSR's at DN. For all we know, they're lining their own pockets. Just a thought!!
