Dabear7
Harlingen,#2UPDATE Employee
Mon, October 13, 2008
First of all let me apologize for your bad experience with Dish network & AT&T. Being an employee of Dish, I've of often had customers jump through the same hoops as yourself and really feel sometimes that business rules are harsh to enforce. But as an executive csr at dish I understand the necessity of inforcement in some cases. This specific complaint does have some holes in however, I've personally requested some the same info from customers myself. I personally looked into this one and spoke with Dishes ERT on this as well. Your specific issues started as a result of nre fees, and cancellation prior to fulfilling commitments, disconnect as per the agreement you sign you authorize Dish to autobatch your card if you don't return equipment. I personally have dealt with at&t and have been in that same spot for customers trying to restore services, but the truth of the matter is if your account wouldn't have gone past due you wouldn't be in the I was charged for this equipment rant. Dealing with large corp can be frustrating but i suggest rereading Dish's Residential Agreement while I don't personally agree with everything it legally authorizes Dish net from drafting your card much like Directv does its customers. One of the silliest things I hear as csr is you need to restore my service. I personally have been late with my satellite bill but only once may have been in the state where it was actually interrupted. You only get charged for nre after appx 45 days of no equipment being sent back or 56 days w/o any payment. Accounts actually become decombined (after 30 days so Dish can charge your cc for equipment). Dish net deals only with its cancel fees and generic programming adjustments, I would escalte to at&t because legally speaking sales representatives are required to disclose cancel fees & non returned equipment fees at time of sale which sounds like where the issue truly started. I can't speak for At&T as Dish is only partnered w/ them. But much like local retailers AT&T is responsible for all legal disclosures at time of sale. Dish's residential Agreement has several limitaion in liability clauses.AND FYI dISH AND at&T HAVE PARTED WAYS SINCE.