Complaint Review: Dish Network - Englewood, Colorado

Hi there, my name is Becki, with DISH Network. I would be happy to review your account and help you out with this. Please send me an email at [email protected]. Thank you!!!

Becki Barned
DISH Network Customer Service
[email protected]

I had a tech come to my house and reset my device with out my permission and i was standing there. i had him leave my house. on the way out he told me that i could "go f%ck my self" so i would say that isnt tooooo bad for dish

I apologize for the experience you've had, I will be more than happy to look into the situation as a whole. In order to see what can be done. Please feel free to e-mail me at: [email protected] I look forward to hearing from you!

Daniel Busa
DISH Network
Customer Service

I've never seen a pink screen from an HD tuner. I'm not this would fix all your problems . But I would recomend that everyone check the tv manufacturer for software update.
I recently had two tv's where by tthe customers thought it was the Dish Net satellite box causing the problem.  The first involved a Sony tv that was CEC compliant .That is when you turn on a DVD or other CEC compliant  device and the tv automatically switches input. 
Dish network is not compliant  ( neither is Apple Tv ) with the CEC and the customers New  Sony DVD was having the same problem with the tv. The DVD was complaint with the tv. So I had t h ecustomer call the store he bought the tv from . They came out and updated the software and it was under warranty.  problem solved.
The next customer sound thought their new on HD channels was low  compaired with the SD channel. But though the stereo systme both HD and SD were fine. So I had th ecustomer contact the TV manufacturer and the sent her a USB memory card . I went out and updated the tv software . The update fixed the tv. You can also get updates for your DVD players.

Their are three way to reset the Dish Network receiver.
1)  Dishpro receivers press and and hold the power button on the receiver for 10 seconds. The lights on the reciever should go out. Release the power button and allow the receiver to reboot. Should take about 5 minutes. 
2) Unplug the power cord from the electrical outlet and wait about five minutes. Then plug the power cord back into the electrical outlet. it will again take about five minutes to reboot. 
3) Go to menu , system setup, diagnostic then on the remote press info, browse and then theme. This will be the memory dump screen. Once again on the remote press info, browse and theme .A message will come up telling you  the memory is corrupted. Giving you the option of either unplug the power cord or press then release the power button on the receiver just once. Then you may have to press the power button to turn the receiver back on. Here again it will take about 5 minutes to reboot.  

As a last resort you can to a factory reset ( menu , system setup, installation and factory reset ) .
Once you do this you have to do a check switch and a rebuild your favorite lists . Only do this if all else fails.

If none of these fixes your problem . Then it is time to call a tech out.

I don't know all the error screens you are getting . But loss of signal could be ; receiver , LNB , either bolts on dish are lose and improper installation of dish to house ( in any case the tech should have checked the dish alignment ) , Dish looking into a tree or building or shrubs, cable , connectors ground loop , Microwave interference ( also known as TI ) and your in the flight path of the local airport.  I've seen Directv's LNB hold water just behind the white eye . Drilling a small hole into the plastic white eye to drain the water out.  But I've never seen Dish Networks LNB"S do this. But anything is possible.

This may not interest you and wont help you . But I've been doing this for 27 years now.