- Report: #1286112
Complaint Review: DISH Network - Internet
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DISH Network
Internet, USA
Web:
Dish.com
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DISH Network Dish installer cut built-in cable connections to entire house Midvale Utah
I bought a new house, which I made sure was cable-ready. It was an important feature. However, after moving in, I discovered the previous owners contracted with DISH, and the DISH installers CUT the connections to all the ports built into the walls of every room, making them useless. I called the cable provider, and the tech looked to see why there was only 1 port that worked -- the one on the exterior wall near where the coax connects to the house. After climbing through the several attic spaces to find the problem, the tech found that the DISH installer had cut the lines that fed all the built-in ports, and had dropped the line down into the walls, from 2.5 stories up, so he could not retrieve the line to patch it. The only way to get cable to all the rooms, is to #1 tear open all the walls and run new connections, then put in new walls, or #2 drill holes into the house and set up new lines into every room, which makes the built-in coax ports pointless. Either way, it's expensive, and made my point of getting a cable-ready home, moot. This is not the first time I've encountered this practice of installers cutting coax connections. My brother subscribed to DISH when he was living with my mom. The same thing happened. They cut all the existing coax lines in multiple places. When I switched my mom's service to Comcast/Xfinity, they did the same thing, they cut all the DISH connections. However, all I had to do was call Comcast & complain. I told them I wanted BOTH satellite & cable connections, as I had an FTA receiver. Comcast apologized, and promptly sent a supervising installer to the house, and he installed all new coax for the satellite dish, parallel to the cable lines... NO CHARGE. I'm a disabled senior, i can't afford to suffer the burden of paying for new installation to repair the damage done by the DISH installer, and I don't think it's right or fair for me to bear the burden on an already strained budget. I have to pay for all my mother's extra expenses and cover the extras for her in home care. On principle and basic standards of morality and ethics, DISH should fix the damage done to my new home. If the installer hadn't dropped the line into the walls, my son could fix it, but, because of the installer's actions, I am without connections to the rest if the house. I am angry that this ridiculous practice forces consumers to bear the burden. This is basically vandalism.
1 Updates & Rebuttals
James
guthrie,Oklahoma,
USA
Bad Business Practices
#2General Comment
Wed, April 13, 2016
I have a friend who is also in the Satellite Business. He had installed a system for a customer and within a couple years. The customer came home to find his Satellite System not working.
Turns out that Cox was doing their audit and the Cable guy thought the customer was stealing cable. He then decided to cut every wire on the outside of the house.
Once a coax is ran on the outside or inside of a home. Then it becomes part of the home and legally no one can touch it without your permission. Cox found this out the hard way and had to pay to replace the coax on the house.
This is a bad business practice on the part of any installer or business. Especially when you go out to disconnect the service. It's best to disconnect the equipment and leave the wire intact. You never know the people may call back later and reinstall the euipment. Or if the house is sold, then the new owner might want service from you.
People got to use their head for something other than a hat rack. These kind of people and the owner of a business only give the rest of us a bad name.
