- Report: #1041017
Complaint Review: Dish Network - Internet
-
Author Not Confirmed
Why?
Dish Network
Internet, United States of America
Phone:
800-333-DISH
Web:
www.Dish.com
Categories:
Business Rating:
(0)
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Dish Network Echo Star, Dish Poor Service, Unresolved issues Internet
I have been a Dish Network customer for almost 9 continuous years and have been more disgusted with them than ever before. I have the 625 DVR which does not receive the HD channels I pay for, so I called them to exchange for a receiver that I could watch what I am paying for. The woman offered me a new HD dvr and said it was a $1 charge that would go back to my credit card. Then she took it back and said no. She transfered me to a :"specialist" who said I could buy the receiver only.
They love to take your money but refuse to give you the ability to watch what you pay for? Seems like fraud to me. Maybe I should look into one of those black box things to decode HD signals and watch them that way. Very uncaring company. I do not recommend them. They have no respect for long term customers. I am looking around to other providers now as well.
They love to take your money but refuse to give you the ability to watch what you pay for? Seems like fraud to me. Maybe I should look into one of those black box things to decode HD signals and watch them that way. Very uncaring company. I do not recommend them. They have no respect for long term customers. I am looking around to other providers now as well.
1 Updates & Rebuttals
CheriT @ DISH
Would like to help!
#2UPDATE Employee
Tue, April 16, 2013
Hi, my name is Cheri Torres and I work on the Social Media Team at DISH. I can understand how frustrating this is for you. You should not be charged for HD programming if you do not have HD equipment. Our account will not allow us to add HD programming if the customer does not have the proper equipment. I would be more than happy to review your account and see what I can do to help! Can you please send me an email at [email protected] with your account information? I look forward to assist you!
Cheri Torres
Social Media Representative
DISH L.L.C.
[email protected]
