BeckiB@Dish Network
Englewood,#2UPDATE Employee
Wed, March 23, 2011
I am sorry that you were not able to reach me by email. The email address I provided is my address but here it is again to try. [email protected]; i can look into the contract for you. It can take up to 10 business days to get to you, so we can see where that is for you. Please try to email me again so that we can resolve this. Thank you.
Becki Barned
DISH Network Customer Service
Upset Mover
Villa Rica,#3Author of original report
Wed, March 23, 2011
Becki I tried emailing you to see if you could assist me. Evidently, you provided me an invalid address. Also, I have not received a copy of the contract that I supposedly signed and 15 days has passed. Yet I continue to receive phone calls from the collection agency. I told the agency again today that I disputed the charges.
Susan
This City,#4Consumer Comment
Tue, March 08, 2011
By signing the pink install copy, you agreed to the contract and package you asked for. That could have been a package with every movie channel or just a bare basic package.
Demand that they send you a copy of what the package you signed up for was (including fine print) on the day of the install. I doubt it but maybe when you signed up the deal was only a one year contract.
BeckiB@Dish Network
Englewood,#5UPDATE Employee
Tue, March 08, 2011
Hello Elizabeth. My name is Becki Barned, with DISH Network Customer Service. I am sorry to hear about the unexpected cancellation fee. If a contract is broken, there is a cancellation fee. I would be more than happy to look into this for you, however. Please email me at [email protected]. Thank you.
Becki Barned
DISH Network Customer Service