- Report: #1214538
Complaint Review: Dish Network - Nationwide
-
Author Not Confirmed
Why?
Dish Network
Nationwide, USA
Phone:
1-888-826-8137 ext 80588
Web:
www.dishnetwork.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dish Network With held contract terms and falsified account info Nationwide
I moved to a location (Across state) that did not allow satelite services. I contacted dish to see about terminating my contract and was told that was not allowed. I was told that they could put my service on "pause" for $5 a month and when I moved into a place that allowed satellite services, i could "pick up where I left off". I called Dish on March 9, 2015 to restore service and give them my new address. I was informed that they could not give me the credits owed to me because I had paused the service. I finally got to speak to "gilbert" who tells me he can offer me the credits for 6 months. I agree and tell him to restore the service. Gilbert then informs me I have to pay $100 "move fee" to restore the service. I tell Gilbert that again noone has mentioned anything regarding these fees. I didnt have to pay any fees up front for the intial installation, so why would I have to pay the fees to turn the service back on? I was told no fees when turning off the "pause" program. Glibert says he cant waive the fees. I tell Gilbert I would have cancelled 6 months ago when I moved if they had revealed all this information instead of telling me that I would pick up where I left off. I Tell Gilbert if they cannot honor their end of the deal I want the service cancelled and they are not to remove any money from my account until this issue is resolved.
