Pierre
Little Rock,#2Consumer Comment
Wed, October 13, 2004
We had the same problem when we moved to a new place. Dish Network said they cannot install the dish at our new place, so i asked them what to do since they were in default? They told me that since we signed a 12 months contract, we will be fined if we cancelled right then (in late August). I told them that i was willing to send them their equipment back (receiver + dish + remote) if they agreed to peacefully solve this issue. They refused and told me that i only had 2 options: 1- to continue paying for 4 months, and then cancel 2- cancel immediately and pay a $240 cancellation fee My wife and i we decided to go for the 1st option and cancel in December. Let's see what will happen then...I still have all their equipment with me.
Eric
Jacksonville,#3Consumer Comment
Mon, February 02, 2004
"that you are still bound by the terms and condidtions of the contract even if you change residence" Chad's comment is correct, as far as it goes. For the money we paid, we were to receive satellite TV service. The company refused to install a dish at our new home. They demanded we pay for a service they REFUSED to provide.
Chad
Northglenn,#4UPDATE Employee
Sun, February 01, 2004
I have worked for Dish Network for years and it blatantly in bold large print states in the contract, that you are still bound by the terms and condidtions of the contract even if you change residence. If you continue to read the contract, it states you must continue service for 12 consecutive months or you would be charged a $240 cancelation fee and if your equipment(receivers, and your LNBF on your dish) are not returned you will be charged a set price(stated in your contract depending on what equipment you have) to your credit card or debit card. Also it states if we cannot get the money that way, that you would be sent to a collection agency to recover the funds. So next time instead of filing a report on a company that is completly wrong. Maybe you should read your contract before you sign it?