B
Atlanta,#2Author of original report
Sat, July 08, 2006
Today, July 8th, I got a call from Eric at Dish, he was responding to my original letter of complaint and had the original paperwork in front of him. He was unable to tell me where I had screwed up on my submission. He said everything looked fine to him, he couldn't tell me why it took almost 3 months for them to get back to me with the form letter saying I had left something out and my $10 a month for 10 months credit was not being applied. He said that the credit would now be applied and offered me $20 off my billing as an incentive to stay with Dish. Frankly, Eric sounded like he was just working a Saturday morning plowing through a pile of complaints from customers who wrote to the CEO. I didn't get the feeling that he was very interested in whether or not I, or anyone else, stayed with Dish. Since he was unable to tell me where I had made any mistake in my original submission or why it took so long for them to get back to me I thought that my original conclusion that this company was not sincere in their offer of a rebate and was just knocking back submissions as a matter of routine, hoping that 90% of us would just ignore the matter. It isn't my policy to simply ignore dishonest or devious firms so I told Eric that my decision to terminate on July 25th was not changing.