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  • Report:  #1376625

Complaint Review: disney movie rewards - Internet

Reported By:
I'm done - British Columbia, Canada
Submitted:
Updated:

disney movie rewards
Internet, USA
Web:
disneymovierewards.com
Categories:
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Disney rewards awards you points for purchasing their movies.  It takes time, money, and effort on your part to log in and enter the codes.  I did this for a few years accumulating points for my children.  I added a new code this week just to find that the 2200 points I had before are no longer on my account.

No problem, I contacted customer relations and let them know that my points are missing.

Apparently they changed their terms and conditions some time back because they regretted to inform me that my points had expired due to inactivity over 210 days. I had last entered a code in August, 2016.  And, "to prevent your points from expiring in the future, please make sure that you add or redeem points at least once every 210 consecutive days."

I replied letting them know that I had a rough year and that rewards points were the least of my concerns at the time.  I asked that they or someone of authority reinstate the points.  They refused. The best they could do was to help me in cancelling my account and ensuring that I would receive no more emails from them.  They then wished me a magical day.

Now that their rewards program is a joke I recommend redeeming your points before your life becomes more important than the free movie you could have received.

Get out or be disappointed.



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