- Report: #1377155
Complaint Review: Dixie Buick GMC - Fort Myers Florida
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Dixie Buick GMC
14565 S Tamiami Trail Fort Myers, 33912 Florida, USA
Phone:
(239) 489-0600
Web:
www.dixiebpg.com
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Dixie Buick GMC Screwed me out of my warranty on my vehicle, after they repaired it. Fort Myers Florida
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Unethical Service/Warranty issues at Dixie Buick GMC! I brought my 2014 GMC Sierra to Dixie's Service Department for repair to the master cylinder. It was still under warranty and my service ticket showed the repair and rental car had no charge with $0 due (Under Warranty).
Upon picking up my truck, I was assured it was repaired. As I drove my truck through the parking lot and attempted to brake, I quickly discovered it wasn't fixed! I turned around and brought the truck back to Dixie's Service Department. A mechanic then test drove it and came to the same conclusion.
Seriously! They sent me with off with a truck that didn't have operating brakes! I was told to leave the truck, continue renting the car and Service would contact me when they figured out the problem and how to fix it.
Three hours later they called to say they found what the problem was; get this...they said there was contaminated fluid in the brake lines....the very lines they would have had to bleed to complete the master cylinder repair. Now, with this new discovery, they were going to charge me for the repair and the rental!
You can be sure they double-dipped GMC with a warranty submission. Dixie's owner was made aware of the situation but stood by this unethical practice to rip-off his customers while getting corporate to pay the warranty. I am not the first customer to fall victim to Dixie's unethical practices and don't want you or someone you know to be the next.
The Service manager told me I had to pay for the repair, his words "You either pay for the repair or go to the court house to get my truck". I ended up using my credit card just so I could get my truck.
1 Updates & Rebuttals
Auto dealer fraud Investigator
Scottsdale,Arizona,
USA
Regarding your complaint about this dealership Dixie Buick GMC
#2Consumer Comment
Mon, June 05, 2017
I just got off the phone with the general manager I spoke to him for about 20 minutes and I told him about your complaint on the website I am in automotive reputation consultant and let me tell you the general manager seems to be a very nice guy and I encourage you to go to the dealership and asked to speak to the general manager of that spoke to the automotive reputation consultant that called him up today. He's a very nice guy And he seem concerned about your issue and I'm sure that he's willing to talk to you to resolve the issue. Please remember there are some components on the braking system that are not covered under the manufactures warranty he especially the brake pads and brake shoes if your truck has brake shoes on the rear most trucks now these have four wheel disc brakes the brake pads are not covered under warranty Even clutches if you drove a stick shift or not covered under the warranty Those are normally wear items and they're not covered under warranty now maybe your master cylinder had some issues and it needed to be repaired please I'm asking you to go down to the dealership and speak to the general manager that spoke to the reputation consultant for automotive dealerships. I would be more than happy to talk to you and help you in the dealership resolve the issue the guy seem to be a very nice guy I encourage you to go to the dealership and talk to the general manager I'm sure that he's willing to listen to you bring your documents and drive your truck down to the dealership and asked to speak to the manager that spoke to the automotive reputation consultant from Rip Off Report ..
