- Report: #1399573
Complaint Review: Dixie RV Superstores - Hammond Louisiana
Reported By:
Jeff R -
Mandeville, Louisiana, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Dixie RV Superstores
10241 Destination Dr. Hammond, 70403 Louisiana, USA
Phone:
844-642-4945
Web:
www.dixierv.com/
Categories:
Business Rating:
(0)
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Dixie RV Superstores Dixie RV sold me a lemon!!! Hammond Louisiana
2017 Thor Quantum LF31 has not been on a single complete trip without breaking down.
The compartment doors fly open going down the road because the latches loosen on their own. I was told if I wanted that fixed, it would be $1200. The valve stem extenders were faulty, and I had a double blowout on my second trip in the thing. Again, this was my expense.
The large storage compartment underneath leaks, so the floor is almost rotted through - on a 2017. The generator gets hot and shuts down after an hour or so, then won't run for several hours. Also, I'm pretty sure that my inverter is bad, which makes the second one I've had in six months. So, with no generator or inverter, I can't take any long trips or my food with thaw.
Complete piece of junk. They still haven't sent me my spare keys from when I bought the thing, and one of the salesmen told me that for $100, he could have a guy come out to do a service call and mount a satellite on the roof. I'm still waiting on that.
Bunch of liars and thieves.Sales staff told me not to call them again with problems as they don't want to hear it.
2 Updates & Rebuttals
RV dealer fraud Investigator
Scottsdale,Arizona,
USA
I used to own an RV repair business
#2Consumer Comment
Wed, September 20, 2017
Here's some of the problems I have with RV dealerships.
1 most RV dealerships that I'm aware of do not do pre-delivery inspections before they put the coaches on the lot for sale.
2. Mini RV dealerships do not educate the public how explosive propane gas is in the safety precautions that all RV owners should take.
3. they do not show their customers how to check for leaks in the propane system.
4. they do not inform them what to do for the most part when they suspect leaks in the propane system.
5. Predelivery inspection is a very important but most RV dealerships like I said do not want to pay their RV technicians to do complete predelivery inspection to make sure the customers are buying something that has oh functions working properly before they put the coach on the lot for sale that should be one of their priorities.
6. customers do not understand when you're buying a brand new motorhome the Monroe leave law regarding MSRPs do not apply when it comes to the RV industry because they are not passenger vehicles.
7. be very careful when you go to an RV show and sale. Most of the time you're going to get caught up in the sale and the excitement at the RV shows you're going to wind up paying way more than the coach is actually worth.
8. here's some information for people to plan to buy a motorhome and want a smoking deal. The best place to buy a motorhome is RV storage facilities were people are paying a monthly fee to store their motorhomes because they can't keep them at the place that they live. Those people are tired of paying the monthly rent for the RV storage of their motorhome that they can't keep their house and they're ready to get rid of it. No sales tax.
No documentation fees. And most of the time the people that sell these motorhomes don't know the true market value in those cases the person is planning on buying it is going to get a smoking deal.
9. when you going to an RV dealership and you plan to buy a used motorhome good luck because most of the time again the RV dealerships do not want to pay RV technicians to do a complete thorough inspection to make sure everything works properly.
When you Plan to buy a motorhome of your choice not to sales reps choice it would be very smart for you to ask for predelivery inspection sheet it usually comes in several pages. That's if the RV dealership actually does them. Bring yourself an RV technician with you before you sign any documents have been kind a give you a basic walk-through looking for things that might be wrong with the coach if it's a use coach but remember don't you think it would be smart if an RV dealership would actually do a complete predelivery inspection to make sure everything works before they place it on the lot for sale ?????
Let me give you some numbers hear about the explosive capability of propane. Let's say that you have 1 gallon of propane in a very small tank in a barbecue grill. While the propane that 1 gallon of propane is inside the container it's in liquid form. If the propane system has a leak that 1 gallon of propane will expand it 270 gallons of explosive vapor. It's called the expansion rate.
Now let's say that you have an RV has a 35 gallon propane tank. You have 35 liquid gallons of propane inside the tank when it's inside the tank under pressure. Now let's say that that propane system that has 35 gallons in the tank has a leak in it that the RV dealership never found because they refused to pay their RV technician to do a complete LP gas system leak down test. If that 35 gallons of liquid propane in the tank leaks inside of the coach and outside because of a leak that was never detected the 35 gallons of liquid propane will expand the 9450 gallons of explosive vapor. That is enough paper to blow that motorhome completely into pieces if for some reason it's ignited from a pilot light or a candle or a cigarette.
Now after reading the above paragraph don't you think that it's important that RV dealerships should do complete LP gas system checks for leaks and make sure that the LP gas regulator is not leaking and the LP gas regulator is operating at normal operating pressures. ???? I used to get hired by attorneys as an expert witness and testify in court after a customer bought a motorhome and had major issues that were not disclosed before the purchase. I know what I'm talking about because I used to own an RV repair a business and I seen some crazy things that RV dealerships would put on their lot for sale. Now do your homework every time before you buy a motorhome if you like what I have to say post a comment maybe I'll post even more information for you..
Bubba Lee
REd Deer,Canada
An industry insider comments
#3Consumer Comment
Wed, September 13, 2017
Contact Thor directly:
Be Polite at all times.
Tell them your dealer has failed you and you need HELP
Thor Motor Coach
701 Country Road 15
P.O. Box 1486
Elkhart, IN 46516
Phone number: 800-860-5658
thormotorcoach.com
Good Luck
