- Report: #1257088
Complaint Review: DMS Aircraft Services - Miramar Florida
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DMS Aircraft Services
3837 Corporate Parkway Miramar, Florida, USA
Phone:
954-790-6996
Web:
dmsaircraft.com
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DMS Aircraft Services Jewel Marshall, Monica Johnson DMS Aircraft Theft By Deception Breach Of Contract Larceny Miramar Florida
On June 27, 2014 our company issued a purchase order to DMS Aircraft for a Sikorsky Pilot Seat. The cost of the unit was $38,550.00. The terms were 50% deposit in advance and 50% upon delivery, which was quoted at 100 days.
The deposit was sent and on July 17, 2014 the check for $19,275.00 was presented at our bank for payment.
As the proposed delivery date approached I was in contact with Jewel Marshall at DMS who assured me that everything was on schedule and that the seat would be delivered in late October.
Late in October I was informed by Jewel that there were delays and it would be a few more weeks.
This practice continued for several more months during which time we were given multiple ship dates. Also, false pictures of other seats were sent, including screen shots from a computer to try and appease us and lead us to believe that the seat was nearing completion.
There are numerous excuses given, and numerous proposed ship dates given, none of which were met.
On August 31, 2015 Jewel finally admitted in an email to me that they had not produced the seat, and that they were still waiting on drawings for a component of the seat. She also stated that their cost had exceeded the selling price and offered to refund our deposit. At that point we demanded payment of the deposit.
On September 1, 2015 Jewel stated that they would in fact refund the deposit.
On September 9, 2015 Jewel told me that the refund would be sent out that day.
On September 16, 2015 I contacted the Miramar Police department and asked them to accompany me to DMS' office to demand payment, which they did. During that visit, Jewel told the officers that payment would be made on Tuesday September 22, 2015.
Our company has sent certified letters to the principles at DMS including the owner, Monica Johnson, demanding payment.
To date, the refund has not been paid.
3 Updates & Rebuttals
I Stand By My Original Statement
#2Author of original report
Wed, April 13, 2016
First of all, we were never informed that there would be an additional 41 week lead time. Another lie.
Second, I stand behind all of my previous statements and have the documentation to back it up.
DMS AIRCRAFT SERVICE INC
Florida,USA
Entitled behavior (rebuttal to report on DMS Aircraft Services Inc)
#3REBUTTAL Owner of company
Thu, November 05, 2015
DMS Aircraft Services has done business with NASCO Aerospace and Electric since 2012 and we have never had a problem with any order and the delivery of an order until we slammed into Brad Yazell. Over the past 4 years we have fulfilled over 18 orders for this customer totaling about $37,780.00.
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2 orders for manufactured parts (for $26,362.63 with a total of 130 days lead time) Both were delivered
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16 orders of expendable airplane parts ( for $11,417.37 delivered in 2 days) All orders delivered
DMS prides itself on being professional with all our customers and providing the best customer service possible, but there are occasions that we slam into a customer that assumes that they can demand service and try to intimidate our staff even though we handle them with the same courtesy we extend our other customer. What DMS will not allow or put up with is bulling. When Mr. Yazell could not get what he wanted he called continuously (even though he has been updated with current information via email) or he came to the office trying to intimidate our sales staff.
We acknowledge that sometime when manufacturing a part there may be delays or other unforeseen delays which Mr. Yazell was notified of those problems. At the end of 2014 the beginning of 2015 Mr. Yazell was notified that we were unable to complete the seats because a vital part could only be manufactured by another company, who would not sell us the part unless we had a government contract, after working thru that hurdle we informed Mr. Yazell that there would be another 41 week lead time added to the order and the cost to acquire was a lot more than the original quote, we asked Mr. Yazell to cancel the order at this point and he refused, he then tried to acquire the part himself which also was unsuccessful. To resolve this problem DMS did not transfer any cost for material and time to NASCO Aerospace but cancelled the order and refund the deposit less past due invoices to this company on September 23 2015 check number 1841 which was cashed by the customer on September 28, 2015.
DMS will continue to provide outstanding customer services and product to our customers. If you have any further questions please do not hesitate to contact our helpful staff.
Regards
DMS Aircraft Services, Inc. management
Payment Received
#4Author of original report
Mon, October 05, 2015
Refund for the deposit was received on 9/30/15.
