Complaint Review: DoHardMoney.com - West Jordan Utah

Please stay away from dohardmoney and Ryan G. Write.

Very slick.  Most likely pull tricks at random and only verbally.  Cannot be trusted.  The rebuttal is just another ambiguous statement to cover their tracks.

Please stay away, not good. 

We are not a company and we are not partners.  We are individuals, Mother and Son.   They say they only do business with Companies.  Baloney.

They say they check out and determine if you are eligible.  Baloney.  Cannot be done in a couple of minutes.

Just believe they saw us coming and pulled a fast one.

We were very gullible and regret this move.  Please stay away.  No good!  Scam artists that are very clever.

Very slick, beautiful web site, very deceitful. 

Caroline

Just talk.  Cannot trust dohardmoney.

The bottom line is:  They lie.  Will not refund when they say they will. 

Just slippery talk.

Brandon contacted our company on April 15th seeking a loan for his property. He paid us $600 to
find and place his loan with a lender and provide him with a loan offer.  He was told on the initial phone call the $600 was non-refundable if we were able to place his loan with a lender.  The refund policy is below and can also be found on our website.

On April 17th 2 days later we contacted him with a loan offer.  Dedra, a DHM employee, emailed
Brandon a copy of the loan terms and conditions.  We received an email back stating After reviewing this loan in detail I have chosen another lender.  Please send refund back to my credit card. Thanks Brandon Muirhead.

Dedra sent the following email in response Brandon, Our policy is if you are offered a
loan, you will not receive a refund on the evaluation of the property. This was
explained to you in your initial call. Sorry about the inconvenience. Good luck
on your deal. Thanks, Dedra.

When Brandon told us he had filed a complaint against our company the issue was escalated to
Marc the Lending Manager. Marc tried to contact Brandon on a few occasions and he refused to
talk to us about any problems that he has with us or the loan offer we gave him.

Brandon also signed up for the membership on April 15th.  Our membership is available to anyone who is interested- it is not required. It does have many benefits, such as access to hundreds of hours of training videos, and Access to our GAP Lenders that could allow borrowers to come to
closing with nothing down.

Brandon chose to sign up for the program hoping to use the GAP Lenders for his deal.  As per policy we do not give refunds on the memberships. Brandon is able to cancel his membership online at anytime and will not be charged by us annually. Brandon could still take advantage of the membership, and get all the benefits with future loans if he chooses too.

Refund policy on Loan
Offers & Evaluations:

For evaluations and loan offers we are not able to offer any refunds, once it is paid we are incurring a hard cost and time to get a loan offer or evaluations back depending on the state and situation.  A refund is only given if we are not able to do either of the following A.  Give you a loan offer B.  Give you copies of an Evaluation. In the event we cannot do one of those two things a refund will
be given. If we are able to do one of those two things no refund can be issued.

Refund Policy on Membership Programs:

All cancellation requests are processed instantly and documented inside each customer's record. However, this will only prevent the next month's or next year as applicable billing from being charged and will not entitle you to any refund, partial or otherwise, for the current month/ year of service. There are absolutely no refunds for this service once payment is made.

If a cancellation request is made prior to the next billing date and a billing inadvertently occurs, we will process a refund for the amount in question. Refunds will take 3-5 business days for us to process and will appear in your account depending on your banks speed.

If there is no supporting documentation of a cancellation request prior to the billing date, no refund will be given.