John
Kenosha,#2UPDATE Employee
Tue, July 10, 2007
We are always sorry to have an unhappy customer and if we did something wrong we would be the first to admit it. Our ad, however, is clear that only solid blue liners qualify for next day deliver. Others, like our call center stated, take up to 7 business days (business days vs. calendar days could be part of the problem) to arrive. But outbound shipping is always free and returns within 30 days for non-custom items receive a no questions ask full refund for the product with no restocking fee. Worst case the customer would have had to pay for shipping once. Always glad to try and work it out before it comes to this if we are given the chance.