1, Report:
#1077334
Posted Date:
Aug 20 2013
Doheny's Water Warehouse Deffective Product; Terrible Warranty and Customer Service Kenosha Wisconsin
I purchased the company's top of the line solar pool cover that came with an eight year prorated warranty. The cover literally fell apart after six months of use. It crumbled when touched. After reviewing the comments, reviews and complaints about the pool covers on the web it i...
Entity
Categories: Pools & Saunas
2, Report:
#770091
Posted Date:
Aug 28 2011
Doheny's Water Warehouse Bad Pool Chemicals and Customer Service Internet
I filed a dispute with my credit card against Doheny's because customer service wouldn't help and were very rude. I've been a pool owner for 14 yrs. I always bought my chlorine at a local pool store. I never had a problem with chemicals until I bought Doheny's Pool Shock. The filler...
Entity
Categories: Pools & Saunas
3, Report:
#751573
Posted Date:
Jul 11 2011
Doheny's Water Warehouse Really Poor Customer Service Internet
I have never had such poor customer service with such lacksidasical, uncaring people as I had with Doheny's Water Warehouse Customer Service line. This company does NOT stand behind its products. They sent me a defective item & told me too-bad, so-sad when I called to return it....
Entity
Categories: Pools & Saunas
4, Report:
#732552
Posted Date:
May 24 2011
Doheny's Water Warehouse A completely disorganized and incompetent company! Don't every order from them! Internet
I ordered a new solar pool cover from them three weeks ago. Instead of sending me a pool cover they sent me a pool sand pump. When I called to tell them they sent me the wrong item, they informed me they would not send out my pool cover until they got the pump back, beca...
Entity
Categories: Pools & Saunas
5, Report:
#658067
Posted Date:
Nov 03 2010
Doheny's Water Warehouse Shipping delay and poor customer service Reno, Nevada
I ordered pool chemicals to close our pool this fall. The website advertises free 'fast' delivery so I ordered early in the week so that the chemicals would arrive by the weekend for us to close the pool. By Friday I had not received a shipping confirmation so I e-mailed the co...
Entity
Categories: Pools & Saunas
6, Report:
#623801
Posted Date:
Jul 16 2010
Water Warehouse, Doheny's Water Warehouse, D.E.I, Doheny Enterprises Inc. Doesn't Honor Warranty Kenosha, Wisconsin
After months of getting the run around from the subsidiary company, D.E.I., Doheny's Water Warehouse refuses to honor the warranty they claim to have on their pool covers. My cover lasted less then six months, came with an 8 year warranty, and when I finished sending them cut outs, ...
Entity
Categories: Warranty Companies
7, Report:
#617034
Posted Date:
Jun 24 2010
Doheny's Water Warehouse graduation party almost ruined Internet
I ordered from the catalog over the phone June 7th. I ordered a liner and skimmer and was told the liner would take 5 days since it was coming from the warehouse. I was told it would probably be at the house by Monday at the latest. Wheb it didn;t show up on Friday...
Entity
Categories: Sporting-good Manufactures
8, Report:
#473156
Posted Date:
Jul 25 2009
Doheny's Water Warehouse Advertized 1 or 2 days delivery. Part of order took 7 days. Called and got no reason for delay. Service Dept. showed no concern or offered any $$$ off next order. I will use the other 2 suppliers. Kenosha Wisconsin
Their 1 or 2 days delivery is untrue. It took 7 days for part of order to arrive.
I called for an explanation. Doheny's had none. They did not really seem to care.
I recommend ordering from other On Line or mailorder supplier.
William
Butner, North CarolinaU.S.A.
Entity
Categories: Pools & Saunas
9, Report:
#466747
Posted Date:
Jul 01 2009
Doheny Enterprises Incorporated-failure To Honor Solar Cover Warranty failed to honor 8 year warranty after 1 year Kenosha Wisconsin
In The Fall of 2007, I purchased a solar cover with a 8 year warranty from Doheny's Water Warehouse. the cover was not installed untin late April or Early May of 2008, it was removed for the Summer months and re-used for the Early Fall months, then stored for the Winter. Upon unwra...
Entity
Categories: Pools & Saunas
10, Report:
#365766
Posted Date:
Aug 22 2008
Doheny's Water Warehouse - Warranty's Are Worthless Ordered their high end, heavy duty water bags for winter pool cover. 8 of 12 bags defective and no help was given. Kenosha Wisconsin
On September 12 2007 I ordered 12 of Doheny's Double walled, heavy duty water bags for my mom's pool, in addition to a 18' x 40' pool cover. Everything with the order went fine, the shipping was fine, we received our merchandise w/ no problems. In early October we closed the pool ...
Entity
Categories: Specialty Stores
11, Report:
#361961
Posted Date:
Aug 12 2008
Doheny's Water Warehouse Refused to honor employee's offer of free shipping with merchandise return after I paid $134 to return item Kenosha Wisconsin
I ordered and received a Solar Cover Reel from Doheny's back in June of 2008. I received the item a few days later - as promised - and made preparations to assemble the item. Much to my annoyance, there were no assembly instructions included with the product. I immediately searche...
Entity
Categories: Pools & Saunas
12, Report:
#351796
Posted Date:
Jul 29 2008
Doheny's Water Warehouse NEXT DAY DELIVERY FALSE ADVERTISEMENT!!! Internet
On Thursday July 10, 2008 I ordered 5 different items from this company. I even received my invoice from them by email for the total of $135.94 they already charged on my credit card. Out of the 5 items, 3 of them were listed online for Next Day Delivery...Chlorine Tabs, Shock & C...
Entity
Categories: Department & Outlet Stores
13, Report:
#340594
Posted Date:
Jun 16 2008
Doheny's Water Warehouse Deceptive Practices Kenosha Wisconsin
Over the last 3 years I have made several orders to Doheny's Water Warehouse and on each occasion the orders have been incorrect, delivery has been an issue, or items that they said were in stock were out of stock when the items were delivered.
Two years ago I ordered a new pump ...
Entity
Categories: Pools & Saunas
14, Report:
#211750
Posted Date:
Jul 11 2007
Water Warehouse, Doheny's Water Warehouse, D.E.I, Doheny Enterprises Inc. Would not warantee defective solar cover Ripoff Kenosha Wisconsin
I ordered a solar cover for my pool and it was separating at the seam in the center about 4 feet long. I called Water Warehouse and received a voice recording that states that if you are having problems with the solar covers separating at the seam to leave a message and they will ca...
Entity
Categories: Pools & Saunas
15, Report:
#203811
Posted Date:
Jul 11 2007
Doheny's Water Warehouse horrible cancellation policy - still charges you after you send something back Kenosha Wisconsin
I placed an order with Doheny's Water Warehouse online on Sunday, April 30, 2006 at approximately 6:49 p.m.
I then cancelled this order approximately one hour later, on Sunday, April 30, 2006 at approximately 7:53 p.m., via email. Since all of this occurred on a Sunday evening, I a...
Entity
Categories: Pools & Saunas
16, Report:
#252922
Posted Date:
Jul 10 2007
Doheny's Water Warehouse false advertising. no next day delivery ripoff Kenosha Wisconsin
On May 30th of 2007 I ordered a pool liner from Doheny's Water Warehouse and asked about the FREE NEXT DAY DELIVERY they have on the page for pool liners. I was told, that only applies to the solid blue liner and only certain sizes. The lady on the phone told me that since it was be...
Entity
Categories: Pools & Saunas